Remote Financial Aid Advisor | Empower Student Success

Virginia Tech; Blacksburg (VA); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Virginia Tech is seeking a Financial Aid Advisor in Blacksburg, Virginia. This role involves providing outstanding customer service to students and faculty through in-person, phone, and email advising. The advisor will manage program responsibilities and assist with eligibility determination for financial aid.

Qualified candidates must demonstrate proficiency in customer service and have the ability to thrive in a high-volume environment. The preferred qualifications include experience in a financial aid office and a Bachelor's degree. Spanish proficiency is a plus.

Qualifications

• Customer-focused individual with high-level customer service experience.
• Ability to adapt quickly and manage competing tasks effectively.
• Proficient in standard office software and communication tools.

Responsibilities

• Provide customer service through phone, email, and in-person advising.
• Manage program areas for financial aid responsibilities.
• Determine eligibility for financial aid and process awards.

Skills

Customer service

Communication skills

Multitasking

Listening skills

Public speaking

Education

Associate degree or equivalent experience

Bachelor's degree

Tools

Standard office software

Job description

Virginia Tech is seeking a Financial Aid Advisor in Blacksburg, Virginia. This role involves providing outstanding customer service to students and faculty through in-person, phone, and email advising. The advisor will manage program responsibilities and assist with eligibility determination for financial aid.

Qualified candidates must demonstrate proficiency in customer service and have the ability to thrive in a high-volume environment. The preferred qualifications include experience in a financial aid office and a Bachelor's degree. Spanish proficiency is a plus.