Student-Centric Financial Aid Assistant

westlibertyuniversity; West Liberty (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

Annual leave

Tuition tuition waiver for dependents

Job summary

West Liberty University is seeking a Financial Aid Assistant to join our team. You’ll be the first point of contact for students and families, helping them navigate the financial aid process and understand deadlines.

You will process undergraduate financial aid awards, assist with loan processing, review documents in Banner, and collaborate with campus offices to ensure accurate, timely aid while upholding confidentiality and excellent service.

Qualifications

• High school diploma or equivalent.
• Ability to manage multiple routine responsibilities while maintaining accuracy and professionalism.

Responsibilities

• Serve as a welcoming first point of contact for students, parents, and campus visitors.
• Respond to phone calls, emails, and routine financial aid questions.
• Help students understand financial aid requirements, deadlines, documentation, and next steps.
• Schedule and manage financial aid appointments.
• Process undergraduate financial aid awards and assist with loan processing.
• Review and track financial aid documents, including verification and special circumstance materials.
• Follow up with students and families regarding outstanding requirements.
• Assist with private scholarships, COLCA Scholarships, and athletic aid.
• Prepare award letters, cancellation letters, and other financial aid correspondence.
• Maintain accurate records and document communications in Banner.
• Collaborate with other campus offices to support timely and accurate financial aid processing.
• Recognize when a situation requires specialized assistance and appropriately refer students to financial aid professionals.
• Maintain strict confidentiality of student and family information.
• Provide general administrative and clerical support to the Financial Aid Office.

Skills

Customer service

Organizational skills

Communication

Attention to detail

Multitasking

Discretion and confidentiality

Teamwork

Technology adoption

Professional demeanor

Education

High School Diploma

Tools

Microsoft Office

Job description

West Liberty University is seeking a Financial Aid Assistant to join our team. You’ll be the first point of contact for students and families, helping them navigate the financial aid process and understand deadlines.

You will process undergraduate financial aid awards, assist with loan processing, review documents in Banner, and collaborate with campus offices to ensure accurate, timely aid while upholding confidentiality and excellent service.