Remote Financial Aid Advisor for Student Success

Post University; Williamstown (NJ); Remote; USD 41,000 - 50,000; Full time

Job summary

Post University is hiring a Financial Aid Advisor for its online and campus programs. This remote role supports online learners through tuition options, financial aid documentation, and compliance with federal policies.

The ideal candidate demonstrates exceptional customer service, problem-solving, and a focus on student success and retention. Responsibilities include advising on payment plans, collaborating with Admissions and Registrar, collecting documentation, and maintaining accurate

Qualifications

• Associate’s degree or equivalent experience.
• Knowledge of Title IV funds, regulations, and eligibility requirements.
• Excellent phone, email, and face-to-face communication skills; maintains a positive attitude.
• Proven ability to work effectively with financial aid team to improve student experience.
• Exceptional computer skills; proficient with Microsoft Office and university systems.

Responsibilities

• Advise students on tuition payment plans, financial aid options, and application procedures.
• Collaborate with Admissions, Student Accounts, Registrar, Advising to support student financial needs.
• Collect and verify financial aid documentation to complete student files.
• Maintain accurate records and perform timely data entry in university systems.
• Counsel students with high balances or delinquent accounts to identify financing solutions.
• Respond promptly to student inquiries and follow up to ensure resolution.
• Participate in student registration and retention initiatives.
• Stay current with federal financial aid regulations and university policies.
• Attend training sessions and contribute to continuous improvement.
• Maintain a minimum of 80% "ready time" on inbound phone queue.

Skills

Excellent communication

Problem solving

Customer service

Multitasking

Education

Associate’s degree or equivalent experience

Tools

Microsoft Office

Job description

Post University is hiring a Financial Aid Advisor for its online and campus programs. This remote role supports online learners through tuition options, financial aid documentation, and compliance with federal policies.

The ideal candidate demonstrates exceptional customer service, problem-solving, and a focus on student success and retention. Responsibilities include advising on payment plans, collaborating with Admissions and Registrar, collecting documentation, and maintaining accurate