Remote Financial Aid Advisor

Concorde Career Colleges; Memphis (TN); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Concorde Career Colleges is seeking a Financial Aid Advisor to guide students and influencers through the financial aid process, ensuring accurate, compliant aid administration and timely follow-up to support enrollment and persistence.

You will collaborate across Admissions, Student Services, and Accounting to resolve funding barriers, educate on FAFSA and loan options, and deliver a positive, student-centric experience in a dynamic, outcomes-focused environment.

Qualifications

• High School diploma or GED (required).
• Associates degree in business, accounting or related field (preferred).
• 3 years of experience in customer service or sales (preferred).
• 2 years Financial Aid experience (preferred).
• Must not be in default on any Federal Student Loans and must remain in good standing (required).
• Demonstrate basic understanding of core job functions and tools.
• Follow instructions and established procedures with supervision.
• Participate in team discussions and training sessions.
• Ask clarifying questions to build understanding.
• Show openness to feedback and learning.
• Use standard software tools (e.g., Microsoft Word, Excel) at a beginner level.
• Maintain focus on assigned tasks and meet basic deadlines.
• Demonstrate curiosity and willingness to develop new skills.
• Follow structured guidance to complete assigned work.
• Builds strong customer relationships and delivers customer-centric solutions.
• Achieves results consistently, even in tough circumstances.
• Develops and delivers multi-mode communications tailored to diverse audience needs.
• Seeks new growth opportunities and challenges through formal and informal development channels.
• Able and willing to: communicate, think, learn, and reason; use computers and computer systems to process transactions, store documents, enter data, or perform tasks; safely ambulate on-site; demonstrate active listening and inductive reasoning.

Responsibilities

• Guide students from initial contact through financial aid processes and documentation.
• Deliver a positive experience by explaining required steps clearly and compassionately.
• Identify barriers and offer solutions to starting or continuing school.
• Explain FAFSA, loan options, scholarships, and funding opportunities to students.
• Partner with Admissions, Student Services, Education, Employment Services, and Accounting to support starts and retention.

Skills

Customer service

Sales

Communication

Active listening

Data entry

Microsoft Word

Microsoft Excel

Problem solving

Time management

Education

High School diploma or GED

Associates degree in business, accounting or related field

Tools

MS Office (Word/Excel)

Job description

Concorde Career Colleges is seeking a Financial Aid Advisor to guide students and influencers through the financial aid process, ensuring accurate, compliant aid administration and timely follow-up to support enrollment and persistence.

You will collaborate across Admissions, Student Services, and Accounting to resolve funding barriers, educate on FAFSA and loan options, and deliver a positive, student-centric experience in a dynamic, outcomes-focused environment.