Remote Finance Customer Care Specialist

Lincoln Motor Company; United States; Remote; USD 32,000 - 38,000; Full time

Benefits offered by this job

Quarterly flexible bonus rewards

Job summary

Ford Credit Canada is seeking a Customer Service Representative to deliver exceptional service and expert guidance throughout the financing or lease journey. You will engage with customers, act as a brand ambassador, and work within a large team to ensure a premium ownership experience across touchpoints.

Candidates must be able to work a flexible schedule, including long weekdays, and demonstrate strong problem-solving and communication skills in a fast-paced financial services environment.

Qualifications

• High School Diploma or CAEC Equivalency is required.
• Bilingual proficiency in English and French is preferred.
• Strong communication and ability to handle difficult conversations.

Responsibilities

• Provide superior customer satisfaction with each contact within a fast-paced environment.
• Act as brand ambassador and resolve inquiries with empathy and professionalism.
• Navigate financing or lease journeys and advise customers.
• Adhere to Ford Credit Canada's policies and guidelines.

Skills

Customer service

Problem solving

Communication skills

Team collaboration

Education

High School Diploma or CAEC Equivalency

Tools

MS Office

Job description

Ford Credit Canada is seeking a Customer Service Representative to deliver exceptional service and expert guidance throughout the financing or lease journey. You will engage with customers, act as a brand ambassador, and work within a large team to ensure a premium ownership experience across touchpoints.

Candidates must be able to work a flexible schedule, including long weekdays, and demonstrate strong problem-solving and communication skills in a fast-paced financial services environment.