DELIVERY COORDINATOR/CUSTOMER EXPERIENCE REPRESENTATIVE

Performance Ford of Somerville; East Hanover (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

Performance Ford of Somerville is seeking an Automotive Product Delivery Specialist. You will facilitate vehicle delivery from sale through delivery to the customer and become an expert on Ford model features. Training is offered for enthusiastic applicants to grow into a Sales Consultant role.

You will coordinate delivery, ensure proper paperwork, and stay up-to-date on product knowledge while delivering an exceptional dealership experience. Weekend availability is required.

Qualifications

• Customer service experience preferred.
• Detail-oriented approach to delivery paperwork and processes.
• Willing to be trained for product knowledge and sales support.

Responsibilities

• Facilitate the Vehicle Delivery process from sale agreement to final delivery.
• Explain Ford model features and operation during delivery.
• Coordinate vehicle delivery with customers and ensure accuracy of paperwork.
• Review key features and vehicle operations with customers.
• Maintain a clean, organized delivery area and meet manufacturer metrics.

Skills

Customer service

Attention to detail

Strong communication

Tech-savvy

Tools

CRM software

Job description

Join us as an Automotive Product Delivery Specialist where your enthusiasm for cars becomes a career!

Great opportunity for anyone looking to further their career into becoming a Sales Consultant

We are willing to train enthusiastic applicants!

Job Duties:

To facilitate the Vehicle Delivery process from initial agreement of sale through delivery of vehicle to customer. Become an expert on all Ford model features and benefits and be able to explain how to operate them, coherently, during the final vehicle delivery to the customer. Tailor the vehicle delivery experience while ensuring the client understands the vehicle's operation. Offer the best dealership experience through the ongoing pursuit of Excellence. The ideal candidate will have customer service experience, attention to detail, and be moderately "tech-savy".

• Ensure proper delivery paperwork is included with each New and Pre-owned Vehicle deal package.
• Monitor and update in a timely manner vehicle sale delivery board and ensure its accuracy.
• Ensure vehicle is cleaned properly
• Filled with gas
• Coordinate Vehicle Delivery with Customers.
• Review key features and operational functions
• Must keep abreast of all product knowledge information and updates regarding vehicles and products related to vehicles including accessories and after-sale items.
• Ensure all manufacturer metrics are achieved
• Post delivery follow up and customer satisfaction
• Maintain a clean and safe work area.
• Additional Job Duties as assigned

EQUAL OPPORTUNITY EMPLOYER

BACKGROUND AND DRUG SCREEN REQUIRED

Must be able to work weekends