Customer Experience Specialist | Flexible Schedule & Growth

Ford Motor Company; Seattle (WA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) plan

Flexible schedule

Paid time off

Bonus opportunities

Commission pay

Job summary

Ford Motor Company in Seattle is seeking a Customer Service Representative to engage customers, schedule appointments, and help select the right products, services, and solutions.

You will respond to inquiries with empathy, promote a positive team environment, and contribute to meeting sales goals. The role is full-time, in-person, with a daytime schedule and opportunities for bonuses.

Qualifications

• Experience in customer service, sales, or retail preferred.
• Strong customer service orientation and calm demeanor.
• Ability to close sales and suggest best solutions.

Responsibilities

• Making the initial contact with consumers to schedule appointments and ensure all final questions are answered as clearly and concisely as possible before closing sales.
• Creating an environment that cares for the team’s overall achievement and celebrates every successful milestone.
• Promoting an environment encompassing mutual respect and trust between the Customer Service Representative and Sales team and other departments.
• Assisting individuals in understanding our client’s brands and selecting the right products, services, and best solutions to meet their personal needs and achieve sales goals.
• Responding to customer sales inquiries with compassion and active listening, and selecting the best solution in an efficient manner.
• Identifying additional needs customers may have and helping them upgrade products, informing them of sales promotions, or additional services.

Job description

Ford Motor Company in Seattle is seeking a Customer Service Representative to engage customers, schedule appointments, and help select the right products, services, and solutions.

You will respond to inquiries with empathy, promote a positive team environment, and contribute to meeting sales goals. The role is full-time, in-person, with a daytime schedule and opportunities for bonuses.