Remote Field Technician: On-Site & Remote Support Pro

PruittHealth; Columbia, Northern (SC, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

PruittHealth seeks a Remote Field Technician to support users from Columbia to Augusta, delivering on-site and remote troubleshooting. You will handle end-user devices, document site activities, and collaborate with engineers to resolve issues efficiently.

The role requires travel between Columbia SC and Augusta GA, strong communication, and the ability to manage multiple tickets while learning new tools and processes. Equal opportunity employer.

Qualifications

• Foundational IT concepts and systems relevant to the role.
• Experience with remote support tools and ticketing systems.
• Knowledge of cybersecurity basics and ITIL processes.

Responsibilities

• Independence on assigned tasks showing the technical and organizational proficiency to carry out task
• Maintain proper documentation for assigned sites
• Making contributions to the team for everyone’s use to better serve our customers
• Operate as a level of escalation between the traditional telephone helpdesk and the Engineers
• Ability to pick up and learn new tasks and tools
• Ability to listen and explain solutions to non-technical users in a concise manner
• Work with corporate partner to make sure all work is complete when dispatched to any remote facility
• Customer satisfaction with focus on first call resolution when working with users over the phone.“Can-do” attitude.
• Customer satisfaction when working with partners in person and on site (in-service)
• Ability to manage a heavy case load and respond to customer’s request in a timely fashion
• Perform on-site and remote analysis, diagnosis, and resolution of end-users problems
• Follow set procedures for logging, reporting, and tracking of issues through ticket management system

Skills

Remote support tools

ITIL

Troubleshooting

Citrix

Windows Servers

Ticket management

Documentation

Communication

Multitasking

Team collaboration

Learning new tools

Confidentiality

Excel basics

Education

High School Diploma

Information Technology degree

A+ Certification

MCDST

Tools

TeamViewer

AnyDesk

RDP

Zoom

Job description

PruittHealth seeks a Remote Field Technician to support users from Columbia to Augusta, delivering on-site and remote troubleshooting. You will handle end-user devices, document site activities, and collaborate with engineers to resolve issues efficiently.

The role requires travel between Columbia SC and Augusta GA, strong communication, and the ability to manage multiple tickets while learning new tools and processes. Equal opportunity employer.