Remote Field Technician - Columbia to Augusta

PruittHealth; Columbia, Northern (SC, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

PruittHealth seeks a Remote Field Technician to support users from Columbia to Augusta, delivering on-site and remote troubleshooting. You will handle end-user devices, document site activities, and collaborate with engineers to resolve issues efficiently.

The role requires travel between Columbia SC and Augusta GA, strong communication, and the ability to manage multiple tickets while learning new tools and processes. Equal opportunity employer.

Qualifications

• Foundational IT concepts and systems relevant to the role.
• Experience with remote support tools and ticketing systems.
• Knowledge of cybersecurity basics and ITIL processes.

Responsibilities

• Independence on assigned tasks showing the technical and organizational proficiency to carry out task
• Maintain proper documentation for assigned sites
• Making contributions to the team for everyone’s use to better serve our customers
• Operate as a level of escalation between the traditional telephone helpdesk and the Engineers
• Ability to pick up and learn new tasks and tools
• Ability to listen and explain solutions to non-technical users in a concise manner
• Work with corporate partner to make sure all work is complete when dispatched to any remote facility
• Customer satisfaction with focus on first call resolution when working with users over the phone.“Can-do” attitude.
• Customer satisfaction when working with partners in person and on site (in-service)
• Ability to manage a heavy case load and respond to customer’s request in a timely fashion
• Perform on-site and remote analysis, diagnosis, and resolution of end-users problems
• Follow set procedures for logging, reporting, and tracking of issues through ticket management system

Skills

Remote support tools

ITIL

Troubleshooting

Citrix

Windows Servers

Ticket management

Documentation

Communication

Multitasking

Team collaboration

Learning new tools

Confidentiality

Excel basics

Education

High School Diploma

Information Technology degree

A+ Certification

MCDST

Tools

TeamViewer

AnyDesk

RDP

Zoom

Job description

Job Description - Remote Field Technician - Columbia to Augusta (2611516)

Remote Field Technician - Columbia to Augusta - 2611516

Description

JOB PURPOSE:

Provide excellent customer service to partners when working with users on site at remote locations and through phone support.Strong troubleshooting and analytical skills required to resolve complex issues.Develop and maintain accurate site documentation for sites that are in your assigned region.Excellent communication skills with other team members, providing technical assistance when necessary.Use of management tools for but not limited to Windows Servers and Services as well as Citrix management tools in order to solve problems and handle requests. Position requires travel from Columbia South Carolina to Augusta Georgia.

KEY RESPONSIBILITIES:

1.Independence on assigned tasks showing the technical and organizational proficiency to carry out task

2.Maintain proper documentation for assigned sites

3.Making contributions to the team for everyone’s use to better serve our customers

4.Operate as a level of escalation between the traditional telephone helpdesk and the Engineers

5.Ability to pick up and learn new tasks and tools

6.Ability to listen and explain solutions to non-technical users in a concise manner

7.Work with corporate partner to make sure all work is complete when dispatched to any remote facility

8.Customer satisfaction with focus on first call resolution when working with users over the phone.“Can-do” attitude.

9.Customer satisfaction when working with partners in person and on site (in-service)

10.Ability to manage a heavy case load and respond to customer’s request in a timely fashion

11.Perform on-site and remote analysis, diagnosis, and resolution of end-users problems

12.Follow set procedures for logging, reporting, and tracking of issues through ticket management system

KNOWLEDGE, SKILLS, ABILITIES:

• Understanding of foundational concepts and systems relevant to the role:
• Remote support tools: TeamViewer, AnyDesk, RDP, Zoom
• Cybersecurity principles: authentication, encryption, malware prevention
• IT service management frameworks: ITIL, incident and change management
• Troubleshooting and diagnostics for hardware/software issues
• Remote desktop support and screen sharing assistance
• Software installation, configuration, and patching
• Technical documentation and knowledge base creation
• Time management and prioritization in a remote setting
• Clear and empathetic communication with non-technical users
• Collaboration across distributed teams using tools like Slack or Microsoft Teams
• Ability to work independently with minimal supervision
• Ability to adapt quickly to new technologies and environments
• Ability to remain calm and focused under pressure
• Ability to explain complex technical concepts in simple terms
• Ability to multitask and manage multiple support tickets simultaneouslyAbility to maintain confidentiality and handle sensitive data responsibly
• Ability to identify recurring issues and propose long-term solutions
• Ability to contribute to a positive team culture remotely
• Ability to search and filter MSExcel reports.

Qualifications

MINIMUM EDUCATION REQUIRED:

High School Diploma and or College degree in Information Technology

MINIMUM EXPERIENCE REQUIRED:

Two to five years experience supporting end user devices, PC’s, tablet PC, Thin Client devices, printers, faxes in a Windows and Citrix environment.

MINIMUM LICENSURE/CERTIFICATION REQUIRED:

A+ Certification, MCDST

ADDITIONAL QUALIFICATIONS:

(Preferred qualifications)

MSExcel

Family Makes Us Stronger.

Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.

As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

For Florida Job Postings Only:

For more information regarding Florida’s Care Provider Background Screening Clearinghouse Education and Awareness, please visit https://info.flclearinghouse.com