Remote Field Technical Support Manager

Luxer One; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Luxer One is hiring a Field Technical Support Manager in Miami to keep our package systems running at peak performance. You will troubleshoot hardware, perform upgrades, and provide in-person service to property managers while collaborating with Sales and Product teams.

The role requires hands-on technical work, remote coordination, and strong communication skills to drive feature adoption and customer satisfaction.

Qualifications

• Troubleshoot and repair hardware and electronics.
• Maintain and troubleshoot internet-connected devices.
• Collect actionable customer feedback and report it to the team.
• Train customers or staff to use a product or service successfully.
• Proficient with Zoho or similar CRM; Mac/Apple experience.

Responsibilities

• Perform maintenance, repair, and troubleshooting on Luxer One systems.
• Perform system upgrades in your market and ensure systems are up to date.
• Provide in-person customer service to property managers and staff.
• Collaborate with internal teams to address escalated inquiries for your market.
• Build relationships with clients to drive adoption of new features and services.
• Provide feedback to Sales and Product Development to align with customer needs.

Skills

Troubleshooting hardware

Maintenance of internet-connected设备

Feedback collection

Training others

CRM proficiency (Zoho or similar)

Mac/Apple proficiency

Education

Bachelor's or technical degree

Tools

Zoho CRM

Job description

Luxer One is hiring a Field Technical Support Manager in Miami to keep our package systems running at peak performance. You will troubleshoot hardware, perform upgrades, and provide in-person service to property managers while collaborating with Sales and Product teams.

The role requires hands-on technical work, remote coordination, and strong communication skills to drive feature adoption and customer satisfaction.