Field Technical Support Manager

Luxer One; Ohio; Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k with matching

PTO

Flexible work arrangements

Medical, Dental, Vision coverage

Descripción de la vacante

Luxer One is seeking a Field Technical Support Manager to ensure our systems operate with minimal downtime and meet client needs. The role involves on-site service, hardware and software troubleshooting, and close collaboration with sales and product teams.

You will work with property managers and colleagues, upgrading systems and training staff while gathering feedback to improve our solutions. A bachelor’s degree is preferred, and strong communication is essential.

Formación

• Proven ability to troubleshoot and repair hardware/electronic components.
• Experience maintaining and troubleshooting internet-connected devices.
• Excellent written and verbal communication; remote-work experience acceptable.

Responsabilidades

• Perform maintenance, repair, and troubleshooting on Luxer One systems.
• Perform system upgrades and ensure systems are up to date.
• Provide in-person customer service to property managers and staff.
• Collaborate with internal teams on escalated inquiries.
• Build relationships with assigned clients to drive feature adoption.
• Provide feedback to Sales and Product Development teams.
• Work with Product Development to test new solutions in the field.

Conocimientos

Hardware troubleshooting

Customer service

Zoho CRM

Mac/iOS proficiency

Training others

Field repair experience

Communication skills

Educación

Bachelor's degree preferred

Herramientas

Zoho CRM

Descripción del empleo

Miami, United States | Posted on 11/11/2026

At Luxer One, we’re committed to making life simpler by automating package acceptance and providing solutions for the asynchronous exchange of items. Whether solving the problem at multifamily apartments, placing lockers in Libraries for convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves to finding the best solutions for our customers. This is not a sales position.

Do you like working with your hands and using your thinking skills? The Luxer One Customer Success department is seeking a highly motivated, tech savvy, enthusiastic, self-driven, customer-centric Field Technical Support Manager to join our rapidly growing team! Our Field Technical Support Managers ensure that our customers have a solution that works flawlessly, stays up to date, and meets their needs.

Roles and Responsibilities:

• Perform maintenance, repair, and troubleshooting on Luxer One systems. You will keep the systems working 99.9% of the time in your market.
  
• Perform system upgrades in your market, and ensure that the systems you support are up to date and in excellent working condition.
• Provide in-person customer service to property managers and their staff.
• Collaborate with internal teams to address escalated customer service inquiries for your assigned market.
• Build relationships with your assigned clients to drive the adoption of new features and services offered in your market.
• Provide valuable customer feedback to Sales and the Product Development teams to ensure we provide customers with a product that meets their needs.
• Work with our Product Development team to test out new solutions in the field.
  

Requirements

Skills

• You have a proven ability to troubleshoot and repair both hardware and electronic components.
• Experience performing maintenance and troubleshooting for internet-connected devices.
• You can collect actionable feedback about customer usage and communicate it back to other team members.
• You know how to train others to use a product or service successfully.
• You have advanced computer skills and previous experience with Zoho or a similar CRM.
• Proficient with Mac or Apple products.

Experience

• 1-3 years of performing field repair work or remotely troubleshooting hardware.
  
• 1-3 years of experience in a support or service environment.
• Successfully worked in a remote role where you determined your schedule.
• Excellent written and verbal communications skills, including a confident phone presence and effective email communication.
• A Bachelor’s or other technical degree is preferred
  
• You’ll have opportunities to advance. We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow.
  
• As “Luxens,” we celebrate one another's differences and ideas. We’re proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees.
  
• We’re there for you - 401k with matching, generous PTO, flexible work arrangements, and excellent medical, dental, and vision - we’ve got you covered!
  

Luxer One is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.