Field Technical Support Leader

Luxer One; Ohio; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401k with matching

PTO

Flexible work arrangements

Medical, Dental, Vision coverage

Job summary

Luxer One is seeking a Field Technical Support Manager to ensure our systems operate with minimal downtime and meet client needs. The role involves on-site service, hardware and software troubleshooting, and close collaboration with sales and product teams.

You will work with property managers and colleagues, upgrading systems and training staff while gathering feedback to improve our solutions. A bachelor’s degree is preferred, and strong communication is essential.

Qualifications

• Proven ability to troubleshoot and repair hardware/electronic components.
• Experience maintaining and troubleshooting internet-connected devices.
• Excellent written and verbal communication; remote-work experience acceptable.

Responsibilities

• Perform maintenance, repair, and troubleshooting on Luxer One systems.
• Perform system upgrades and ensure systems are up to date.
• Provide in-person customer service to property managers and staff.
• Collaborate with internal teams on escalated inquiries.
• Build relationships with assigned clients to drive feature adoption.
• Provide feedback to Sales and Product Development teams.
• Work with Product Development to test new solutions in the field.

Skills

Hardware troubleshooting

Customer service

Zoho CRM

Mac/iOS proficiency

Training others

Field repair experience

Communication skills

Education

Bachelor's degree preferred

Tools

Zoho CRM

Job description

Luxer One is seeking a Field Technical Support Manager to ensure our systems operate with minimal downtime and meet client needs. The role involves on-site service, hardware and software troubleshooting, and close collaboration with sales and product teams.

You will work with property managers and colleagues, upgrading systems and training staff while gathering feedback to improve our solutions. A bachelor’s degree is preferred, and strong communication is essential.