Field Technical Support Manager — Flexible, Hands-On Tech Leader

Luxer One®; Miami (FL); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

401k with matching

Generous PTO

Flexible work arrangements

Medical, dental, and vision

Job summary

Luxer One is seeking a Field Technical Support Manager to join our Customer Success team. You will perform maintenance, repair, and troubleshooting on Luxer One systems across markets, ensuring 99.9% uptime and seamless operations for our property customers.

In this hands-on role, you’ll upgrade systems, provide in-person support to property managers, collect feedback for product improvement, and collaborate with Sales and Product teams to test solutions in the field.

Qualifications

• 1–3 years field repair or remote hardware troubleshooting.
• 1–3 years in a support or service environment.
• Experience working remotely with self-determined schedule.
• Excellent written and verbal communication, including phone presence and email.
• Bachelor’s or technical degree preferred.

Responsibilities

• Perform maintenance, repair, and troubleshooting on Luxer One systems.
• Perform system upgrades in your market and keep systems up to date.
• Provide in-person customer service to property managers and staff.
• Collaborate with internal teams to address escalated inquiries.
• Build relationships with clients to drive feature adoption and product usage.
• Provide valuable customer feedback to Sales and Product Development teams.
• Work with Product Development to test solutions in the field.

Skills

Hardware repair

Electronics

CRM experience

Remote work

Training others

Communication

Mac proficiency

Education

Bachelor's or technical degree

Tools

Zoho CRM

Job description

Luxer One is seeking a Field Technical Support Manager to join our Customer Success team. You will perform maintenance, repair, and troubleshooting on Luxer One systems across markets, ensuring 99.9% uptime and seamless operations for our property customers.

In this hands-on role, you’ll upgrade systems, provide in-person support to property managers, collect feedback for product improvement, and collaborate with Sales and Product teams to test solutions in the field.