Remote Field Service Technician – Power Systems (Travel)

LayerZero Power Systems, Inc.; Rockford (IL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay with incentives

100% company-paid medical, dental, and

vision coverage

401(k) with company match

PTO and holidays

Job summary

LayerZero Power Systems, Inc. seeks a Customer Service Technician to support and service state-of-the-art power distribution equipment. The role combines on-site field service and remote support, with a strong emphasis on reliability, safety, and customer satisfaction.

The ideal candidate has power systems service experience, skills in electrical troubleshooting, and the ability to read diagrams and schematics. Training will occur at headquarters with travel across the US and Canada.

Qualifications

• Service experience with electric power systems – Required.
• Electrical and electronic troubleshooting skills – Required.
• Ability to read diagrams and schematics – Required.
• Familiarity with programming printed circuit boards via PC based programs – Required.
• Safety awareness and electrical PPE knowledge – Required.
• Military training in electronics or electrical systems – Preferred.
• Clean driving record – Required.

Responsibilities

• Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment: Static transfer switches.
• Work with power distribution equipment and remote power panels.
• Provide customer support on site and via email/phone.
• Maintain timely and detailed service records in the LayerZero system.
• Provide emergency response for critical incidents.
• Schedule time slots for 1-844-855-5977 LayerZero 24/7 incident response.

Skills

Electrical troubleshooting

Diagrams & schematics

PCB programming

Safety & PPE

Power systems service

Clean driving record

Education

Associate degree in electrical field

Military electronics training

Tools

PCB programming software

Job description

LayerZero Power Systems, Inc. seeks a Customer Service Technician to support and service state-of-the-art power distribution equipment. The role combines on-site field service and remote support, with a strong emphasis on reliability, safety, and customer satisfaction.

The ideal candidate has power systems service experience, skills in electrical troubleshooting, and the ability to read diagrams and schematics. Training will occur at headquarters with travel across the US and Canada.