Field Customer Service Technician- REMOTE Rockford, Illinois

LayerZero Power Systems, Inc.; Rockford (IL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay with incentives

100% company-paid medical, dental, and

vision coverage

401(k) with company match

PTO and holidays

Job summary

LayerZero Power Systems, Inc. seeks a Customer Service Technician to support and service state-of-the-art power distribution equipment. The role combines on-site field service and remote support, with a strong emphasis on reliability, safety, and customer satisfaction.

The ideal candidate has power systems service experience, skills in electrical troubleshooting, and the ability to read diagrams and schematics. Training will occur at headquarters with travel across the US and Canada.

Qualifications

• Service experience with electric power systems – Required.
• Electrical and electronic troubleshooting skills – Required.
• Ability to read diagrams and schematics – Required.
• Familiarity with programming printed circuit boards via PC based programs – Required.
• Safety awareness and electrical PPE knowledge – Required.
• Military training in electronics or electrical systems – Preferred.
• Clean driving record – Required.

Responsibilities

• Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment: Static transfer switches.
• Work with power distribution equipment and remote power panels.
• Provide customer support on site and via email/phone.
• Maintain timely and detailed service records in the LayerZero system.
• Provide emergency response for critical incidents.
• Schedule time slots for 1-844-855-5977 LayerZero 24/7 incident response.

Skills

Electrical troubleshooting

Diagrams & schematics

PCB programming

Safety & PPE

Power systems service

Clean driving record

Education

Associate degree in electrical field

Military electronics training

Tools

PCB programming software

Job description

Remote Position with Travel, Rockford, Illinois

About Us

LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.

Position Description

Customer Service TechnicianLayerZero Power Systems, Inc. is seeking a skilled and safety-focused Customer Service Technician to support our advanced power distribution equipment. This role involves both on-site and remote service, ensuring the reliability and performance of our systems. The ideal candidate will have strong electrical troubleshooting abilities, a commitment to safety, and a customer-first mindset.

PRIMARY DUTIES

• Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment:Static transfer switches
• Power distribution equipment
• Remote power panels
• Provide customer support while on site and via email and phone
• Maintain timely and detailed service records in the LayerZero system
• Provide emergency response for critical incidents
• Regularly scheduled time slots for 1-844-855-5977 LayerZero 24/7 incident response

Experience & Skills

• Service experience with electric power systems – Required.
• Electrical and electronic troubleshooting skills – Required.
• Ability to read diagrams and schematics – Required.
• Familiarity with programming printed circuit boards via PC based programs – Required.
• Safety awareness and electrical PPE knowledge – Required.
• Electronics or electrical training from military service – Preferred.
• Clean driving record – Required.

Education

• Associate degree in electrical field – Preferred.
• Military training in electronics or electrical systems

WORK LOCATION

Training to be conducted at LayerZero Headquarters in Aurora, Ohio. Field service work is performed at customer sites through the US and Canada. Travel is required. At times, weekends or possibly holiday work will be required.

What We Offer

• Competitive pay with performance incentives
• 100% company-paid medical, dental, and vision
• 401(k) with company match
• 3 weeks PTO, 10 paid holidays, and 2 floating holidays

Why You will Love Working with Us

• Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.
• Innovation: immerse yourself in an environment that celebrates forward thinking and continuous improvement.
• Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.
• Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career.

At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.