Remote Field Service Technician - Power & Automation

ABB Inc; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

ABB Inc. is seeking a Field Service Technician to work remotely with a focus on Maryland customers. You will perform on-site troubleshooting, installations, maintenance, and upgrades while coordinating material lists and ensuring quality standards.

You will build strong customer relationships, identify service opportunities, and communicate findings to internal teams. OSHA 30 certification is required, and MS Project/Excel skills are preferred for project management.

Qualifications

• Certificate in Skilled Trades (electrical and electronics certificate preferred) with OSHA 30 certification required.
• Ability to communicate information across levels of the organization.
• Proficient with Microsoft Office products.
• Project management using MS Project or Excel preferred.
• Highly organized with ability to meet deadlines on administrative duties.
• Candidate must have work authorization to work in the US.

Responsibilities

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting.
• Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
• Build and maintain positive customer relationships to enhance satisfaction.
• Identify potential new sales opportunities while addressing customer needs and communicate them internally.
• Identify potential equipment failures early and recommend corrective actions
• Identify and suggest product and quality improvements.
• Provide recommendations to management for improving operations and customer service.
• Follow safety protocols and maintain safe work and environmental practices.
• Report unsafe practices and incidents promptly.

Skills

Communication

Microsoft Office

Time management

Organizational skills

Project management

Education

Electrical/electronics certificate

Tools

MS Project

Excel

Job description

ABB Inc. is seeking a Field Service Technician to work remotely with a focus on Maryland customers. You will perform on-site troubleshooting, installations, maintenance, and upgrades while coordinating material lists and ensuring quality standards.

You will build strong customer relationships, identify service opportunities, and communicate findings to internal teams. OSHA 30 certification is required, and MS Project/Excel skills are preferred for project management.