Remote Field Service Technician – Pharmacy Automation

Veracity Ventures Inc.; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Veracity Ventures Inc. field-based technician will provide on-site support for pharmacy automation systems across the Philadelphia regional territory, performing preventive maintenance, troubleshooting, repairs, software configuration, calibration, and customer training.

This role requires strong mechanical/electromechanical skills, foundational IT networking knowledge, and the ability to work independently at customer sites with extensive regional travel and occasional overnight stays.

Qualifications

• High School diploma or equivalent required.
• 3–5 years of field service experience in medical devices or pharmacy automation preferred.
• Strong mechanical/electromechanical troubleshooting skills.
• Proficient in Windows OS and basic networking (TCP/IP).
• Experience with system imaging and XML configuration files.
• Excellent documentation and service reporting.

Responsibilities

• Perform preventive maintenance and break/fix repairs on pharmacy automation equipment.
• Troubleshoot hardware and software issues and calibrate devices.
• Configure software and manage system settings, including XML files.
• Provide on-site customer training and SLA compliance.
• Prepare service documentation and reports for each visit.

Skills

Windows OS

Networking fundamentals

Mechanical aptitude

Hardware diagnostics

XML configuration

Documentation & reporting

Customer training

System imaging/ghosting

Education

High School Diploma or equivalent

Tools

Salesforce Field Service Lightning

Diagnostics tools

Job description

Veracity Ventures Inc. field-based technician will provide on-site support for pharmacy automation systems across the Philadelphia regional territory, performing preventive maintenance, troubleshooting, repairs, software configuration, calibration, and customer training.

This role requires strong mechanical/electromechanical skills, foundational IT networking knowledge, and the ability to work independently at customer sites with extensive regional travel and occasional overnight stays.