Field Support Engineer – Pharmacy Automation (VA/DC)

BD

Petersburg (VA)

On-site

USD 30,000 - 48,000

Full time

4 days ago
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Job summary

BD Parata is seeking a Field Support Engineer to service pharmacy automation systems across Northern Virginia and the Washington, DC region. You will troubleshoot, install, and maintain equipment, ensuring high uptime and excellent customer experience.

The role requires hands-on technical skills, mechanical aptitude, and strong communication with pharmacists and healthcare professionals. Occasional overnight travel is expected, with on-site presence required in most assignments.

Qualifications

  • Minimum 3+ years in field service or related technical role.
  • Strong Windows OS, software install/config, and troubleshooting skills.
  • Networking fundamentals including TCP/IP and switches.

Responsibilities

  • Deliver service and repairs for pharmacy automation equipment.
  • Diagnose electromechanical, software, and networking issues.
  • Perform preventive maintenance and upgrades to maximize uptime.
  • Document service activities and root causes in Salesforce.
  • Travel to customer sites within primary coverage area.

Skills

High School Diploma
Field service experience
Windows OS troubleshooting
Networking TCP/IP
Office applications
Travel readiness
Independent problem-solving
Effective communication

Education

Associate degree (preferred)
Engineering/IT/Biomedical tech background

Tools

Salesforce Field Service

Job description

BD Parata is seeking a Field Support Engineer to service pharmacy automation systems across Northern Virginia and the Washington, DC region. You will troubleshoot, install, and maintain equipment, ensuring high uptime and excellent customer experience.

The role requires hands-on technical skills, mechanical aptitude, and strong communication with pharmacists and healthcare professionals. Occasional overnight travel is expected, with on-site presence required in most assignments.

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