Field Support Engineer – Pharmacy Automation (VA/DC)

BD; Petersburg (VA); On-site; USD 30,000 - 48,000; Full time

Job summary

BD Parata is seeking a Field Support Engineer to service pharmacy automation systems across Northern Virginia and the Washington, DC region. You will troubleshoot, install, and maintain equipment, ensuring high uptime and excellent customer experience.

The role requires hands-on technical skills, mechanical aptitude, and strong communication with pharmacists and healthcare professionals. Occasional overnight travel is expected, with on-site presence required in most assignments.

Qualifications

• Minimum 3+ years in field service or related technical role.
• Strong Windows OS, software install/config, and troubleshooting skills.
• Networking fundamentals including TCP/IP and switches.

Responsibilities

• Deliver service and repairs for pharmacy automation equipment.
• Diagnose electromechanical, software, and networking issues.
• Perform preventive maintenance and upgrades to maximize uptime.
• Document service activities and root causes in Salesforce.
• Travel to customer sites within primary coverage area.

Skills

High School Diploma

Field service experience

Windows OS troubleshooting

Networking TCP/IP

Office applications

Travel readiness

Independent problem-solving

Effective communication

Education

Associate degree (preferred)

Engineering/IT/Biomedical tech background

Tools

Salesforce Field Service

Job description

BD Parata is seeking a Field Support Engineer to service pharmacy automation systems across Northern Virginia and the Washington, DC region. You will troubleshoot, install, and maintain equipment, ensuring high uptime and excellent customer experience.

The role requires hands-on technical skills, mechanical aptitude, and strong communication with pharmacists and healthcare professionals. Occasional overnight travel is expected, with on-site presence required in most assignments.