Pharmacy Dispensing System - Field Service Technician (Field Based)

Intermedia Group; Philadelphia (Philadelphia County); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Full benefits

Job summary

Intermedia Group seeks an experienced Field Service Technician to support pharmacy automation systems across hospital, retail, and long-term care sites in the Philadelphia region. The role involves on-site break/fix, maintenance, and customer training to ensure uptime and SLA compliance.

The candidate will Install, calibrate, and troubleshoot complex dispensing systems, document service activities, and travel as needed. Strong hardware/mechanical skills and networking knowledge are essential.

Qualifications

• 3–5 years of Field Service experience in medical devices, healthcare technology, or pharmacy automation.
• Proficiency with Microsoft Windows (2000–11) and Microsoft Office Suite, with ability to edit/configure files.
• Strong networking knowledge: TCP/IP, IP config, routers/switches, and network troubleshooting.
• Hands-on experience with disassembly/reassembly and using common hand tools for maintenance and repair.
• Experience documenting work clearly in service records and systems.

Responsibilities

• Provide on-site technical support for pharmacy automation and dispensing systems, including break/fix and preventive maintenance.
• Troubleshoot complex systems via hardware diagnostics and mechanical/electromechanical repair to maximize uptime.
• Deliver technical training to pharmacy staff and respond to service requests within SLA.
• Assist Product Implementations with installations, commissioning, and upgrades; document all activities in Salesforce Field Service Lightning.
• Participate in regional coverage with occasional travel and on-call support, feeding feedback to engineering and QA teams.

Skills

Windows OS

Office Suite

TCP/IP Networking

Mechanical Aptitude

Documentation

Education

High School Diploma

Associate Degree or equivalent

Tools

Salesforce Field Service Lightning

Job description

OPEN JOB: Pharmacy Dispensing System - Field Service Technician (Field Based)

LOCATION: Philadelphia, Pennsylvania

BASE SALARY: $55,000 to $72,000

FULL-TIME / FULL BENEFITS

INDUSTRY: Medical Equipment / Devices

Job Summary

The client, a medical device manufacturer is seeking a Field Support Engineer / Field Service Engineer based in the Philadelphia, PA regional area. This fieldbased role delivers onsite technical support and customer service for pharmacy automation systems used in hospital, retail, and longtermcare pharmacy environments.

The Field Support Engineer provides break/fix repair, preventive maintenance, system installation support, and customer training while ensuring system uptime, SLA compliance, and customer satisfaction.

Responsibilities

• Provide expert on-site technical support for pharmacy automation and dispensing systems, performing break/fix service, preventive maintenance, and equipment calibration to ensure optimal system performance and reliability.
• Troubleshoot and repair complex systems through hardware diagnostics, mechanical troubleshooting, and electromechanical system repair, maintaining maximum system uptime through proactive issue identification and root-cause analysis.
• Deliver comprehensive technical training to pharmacy staff, ensuring proper system operation while responding to service requests within defined SLA requirements and collaborating with field service teams to resolve complex technical issues.
• Support system implementation and upgrades by assisting Product Implementation Teams with installations, commissioning, and upgrades while meticulously documenting all service activities and technical resolutions in Salesforce Field Service Lightning.
• Participate in regional field coverage rotation, including occasional overnight travel and weekend/holiday/on-call support, while providing valuable product performance feedback to engineering, quality, and management teams to drive continuous improvement.

Minimum Requirements

• Seeking candidates with 3-5 years of experience as a Field Service Engineer, specifically in medical devices, healthcare technology, or pharmacy automation equipment, with a minimum educational requirement of a High School Diploma.
• Must demonstrate strong proficiency with Microsoft Windows operating systems (versions 2000 through 11) and Microsoft Office Suite, with the ability to locate, edit, and manage system configuration files and XML files.
• Hands-on experience with computer networking fundamentals including TCP/IP protocols, IP configuration, router/switch management, and advanced network troubleshooting skills to ensure optimal system performance.
• Experience with system ghosting, imaging, and re-imaging processes, coupled with strong mechanical aptitude and proficiency using standard hand tools for equipment maintenance and repair.
• Proven ability to perform in-depth disassembly and reassembly of complex subsystems, with excellent skills in documenting technical work with clarity and accuracy to maintain comprehensive service records.

Preferred Requirements

• Associate Degree or equivalent experience in Engineering Technology, Electronics, Mechatronics, IT, or STEMrelated discipline
• Experience supporting automated dispensing systems or pharmacy robotics
• Prior work in regulated healthcare or FDAregulated environments

Work Environment & Physical Requirements

• Fieldbased role operating across hospital, retail, and longtermcare pharmacy sites
• Frequent standing, walking, bending, lifting, and equipment handling
• Ability to lift up to 50 lbs frequently and 100 lbs occasionally
• Periodic extended workdays up to 10-12 hours
• Daily vehicle travel across the Philadelphia regional territory (average up to four hours per day)
• Occasional overnight and air travel