Pharmacy Automation Field Service Engineer | Travel

Becton, Dickinson and Company; Durham (NC); On-site; USD 35,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

BD Parata is hiring a Field Support Engineer to cover the Frederick, MD regional area. You will deliver on-site technical support for pharmacy automation, diagnose issues, perform preventive maintenance, and train customers on best practices.

Travel within the territory is required, with some overnight stays and on-call duties as needed. You will document activities in Salesforce Field Service Lightning and collaborate with regional teams to resolve complex problems.

Qualifications

• High School Diploma or GED with 3+ years of field service, technical support, maintenance, automation, military technical service, or a related technical field.
• Strong troubleshooting skills involving mechanical, electrical, computer, and networking systems.
• Proficiency with Microsoft Windows operating systems and Microsoft Office applications.
• Working knowledge of networking fundamentals, including routers, switches, IP connectivity, and network diagnostics.
• Experience configuring, maintaining, or supporting computer hardware and software environments.
• Strong mechanical aptitude with the ability to diagnose, repair, disassemble, and reassemble complex electromechanical equipment.
• Valid driver's license and ability to travel extensively throughout the territory.

Responsibilities

• Deliver exceptional customer service and technical support at customer locations.
• Troubleshoot, diagnose, repair, and maintain pharmacy automation equipment, software, and network-connected systems.
• Perform preventive maintenance and proactive service activities to maximize system performance and uptime.
• Train customers on equipment operation, best practices, and routine maintenance procedures.
• Respond to service requests within established service-level agreements (SLAs).
• Collaborate with regional and national service teams to resolve complex technical issues.
• Support installation and implementation activities for new automation systems as needed.
• Accurately document service activities, findings, and resolutions using Salesforce Field Service Lightning.
• Provide product feedback and field insights to management and engineering teams to support continuous improvement.
• Travel throughout the assigned territory, including occasional overnight travel.
• Participate in on-call, weekend, holiday, and overtime coverage as business needs require.

Skills

Troubleshooting

Customer service

Field service

Networking basics

Windows OS

Communication

Education

High School Diploma or GED

Tools

Salesforce Field Service Lightning

Job description

BD Parata is hiring a Field Support Engineer to cover the Frederick, MD regional area. You will deliver on-site technical support for pharmacy automation, diagnose issues, perform preventive maintenance, and train customers on best practices.

Travel within the territory is required, with some overnight stays and on-call duties as needed. You will document activities in Salesforce Field Service Lightning and collaborate with regional teams to resolve complex problems.