Pharmacy Dispensing Systems Field Engineer

Intermedia Group; Philadelphia (Philadelphia County); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Full benefits

Job summary

Intermedia Group seeks an experienced Field Service Technician to support pharmacy automation systems across hospital, retail, and long-term care sites in the Philadelphia region. The role involves on-site break/fix, maintenance, and customer training to ensure uptime and SLA compliance.

The candidate will Install, calibrate, and troubleshoot complex dispensing systems, document service activities, and travel as needed. Strong hardware/mechanical skills and networking knowledge are essential.

Qualifications

• 3–5 years of Field Service experience in medical devices, healthcare technology, or pharmacy automation.
• Proficiency with Microsoft Windows (2000–11) and Microsoft Office Suite, with ability to edit/configure files.
• Strong networking knowledge: TCP/IP, IP config, routers/switches, and network troubleshooting.
• Hands-on experience with disassembly/reassembly and using common hand tools for maintenance and repair.
• Experience documenting work clearly in service records and systems.

Responsibilities

• Provide on-site technical support for pharmacy automation and dispensing systems, including break/fix and preventive maintenance.
• Troubleshoot complex systems via hardware diagnostics and mechanical/electromechanical repair to maximize uptime.
• Deliver technical training to pharmacy staff and respond to service requests within SLA.
• Assist Product Implementations with installations, commissioning, and upgrades; document all activities in Salesforce Field Service Lightning.
• Participate in regional coverage with occasional travel and on-call support, feeding feedback to engineering and QA teams.

Skills

Windows OS

Office Suite

TCP/IP Networking

Mechanical Aptitude

Documentation

Education

High School Diploma

Associate Degree or equivalent

Tools

Salesforce Field Service Lightning

Job description

Intermedia Group seeks an experienced Field Service Technician to support pharmacy automation systems across hospital, retail, and long-term care sites in the Philadelphia region. The role involves on-site break/fix, maintenance, and customer training to ensure uptime and SLA compliance.

The candidate will Install, calibrate, and troubleshoot complex dispensing systems, document service activities, and travel as needed. Strong hardware/mechanical skills and networking knowledge are essential.