Field Service Technician I Field Service Engineer

Veracity Ventures Inc.; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Veracity Ventures Inc. field-based technician will provide on-site support for pharmacy automation systems across the Philadelphia regional territory, performing preventive maintenance, troubleshooting, repairs, software configuration, calibration, and customer training.

This role requires strong mechanical/electromechanical skills, foundational IT networking knowledge, and the ability to work independently at customer sites with extensive regional travel and occasional overnight stays.

Qualifications

• High School diploma or equivalent required.
• 3–5 years of field service experience in medical devices or pharmacy automation preferred.
• Strong mechanical/electromechanical troubleshooting skills.
• Proficient in Windows OS and basic networking (TCP/IP).
• Experience with system imaging and XML configuration files.
• Excellent documentation and service reporting.

Responsibilities

• Perform preventive maintenance and break/fix repairs on pharmacy automation equipment.
• Troubleshoot hardware and software issues and calibrate devices.
• Configure software and manage system settings, including XML files.
• Provide on-site customer training and SLA compliance.
• Prepare service documentation and reports for each visit.

Skills

Windows OS

Networking fundamentals

Mechanical aptitude

Hardware diagnostics

XML configuration

Documentation & reporting

Customer training

System imaging/ghosting

Education

High School Diploma or equivalent

Tools

Salesforce Field Service Lightning

Diagnostics tools

Job description

Field Service Technician I Field Service Engineer I Field Support Engineer

Location: Philadelphia, PA Regional Area

Work Arrangement: Field-Based - Customer Sites

Employment Type: Full-Time, Permanent

Seniority Level: Associate

Required Experience: 3-5 years preferred

Minimum Education: High School Diploma or equivalent

Travel: Extensive daily regional travel; occasional overnight and air travel

Field Service Technician / Field Support Engineer to provide regional, on-site technical service and customer support for pharmacy automation systems throughout the Philadelphia, Pennsylvania regional territory.

The successful candidate will be responsible for maintaining system uptime and reliability through preventive maintenance, troubleshooting, break/fix repairs, hardware diagnostics, software configuration, equipment calibration, and customer training.

This is a hands-on field-based position requiring strong mechanical aptitude, electromechanical troubleshooting capabilities, foundational computer networking knowledge, and the ability to work independently at customer locations.

The technician will support pharmacy automation equipment in hospital, retail, and long-term-care pharmacy environments while ensuring timely service response, SLA compliance, accurate service documentation, and high customer satisfaction.

Required Qualifications

Education

• High School Diploma or equivalent.

Relevant Experience

• Approximately 3-5 years of experience as a Field Service Engineer, Field Service Technician, or similar technical service professional.
• Relevant experience in medical devices, healthcare technology, pharmacy automation, or comparable equipment service environments is strongly preferred.
• Hands-on experience troubleshooting and repairing mechanical or electromechanical systems.

Technical Skills

• Strong proficiency with Microsoft Windows operating systems, including versions from Windows 2000 through Windows 11.
• Working knowledge of Microsoft Office applications.
• Ability to locate, edit, and manage system configuration files and XML files.
• Hands-on experience with computer networking fundamentals, including TCP/IP, IP configuration, and router/switch management.
• Ability to perform network troubleshooting and connectivity diagnostics.
• Experience with system ghosting, imaging, and re-imaging processes.
• Strong mechanical aptitude and ability to use standard hand tools.
• Experience disassembling and reassembling complex equipment subsystems.
• Strong technical documentation and service reporting skills.

Preferred Qualifications

• Associate degree or equivalent experience in:
  • Engineering Technology.
  • Electronics.
  • Mechatronics.
  • Information Technology.
  • STEM-related disciplines.
• Experience supporting automated dispensing systems or pharmacy robotics.
• Previous experience working in regulated healthcare or FDA-regulated environments.
• Experience supporting hospital, retail, or long-term-care pharmacy operations.
• Familiarity with Salesforce Field Service Lightning.

Ideal Candidate Profile

The ideal candidate is a hands-on field service professional with strong mechanical and electromechanical troubleshooting capabilities and foundational IT/networking knowledge.

Candidates with experience servicing medical equipment, automated dispensing systems, pharmacy robotics, industrial automation, or other complex electromechanical equipment will be particularly relevant.

The candidate should be comfortable working independently at customer locations, traveling throughout the assigned regional territory, managing service requests, and providing technical assistance in healthcare environments.

Work Environment and Physical Requirements

• Field-based position supporting customer sites across the Philadelphia regional territory.
• Frequent daily vehicle travel, averaging up to four hours per day.
• Occasional overnight and air travel.
• Frequent standing, walking, bending, lifting, and equipment handling.
• Ability to lift up to 50 lbs frequently and up to 100 lbs occasionally.
• Ability to work extended days of up to 10-12 hours when required.
• Availability for regional service rotations, including occasional weekends, holidays, and on-call support.

This is a remote position.