Remote Field Service Engineer for Pharmacy Automation

ARxIUM INC; Renton (WA); Hybrid; USD 100,000 - 135,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision

Life and AD&D insurance

401(k) with company match

Flexible work arrangements

Career growth and development

Exposure to automation technology

Job summary

ARxIUM INC. is seeking a Field Service Engineer to install, troubleshoot, and maintain automated pharmacy systems across healthcare sites with regular travel. You will service robotics, software, and electro‑mechanical hardware while building strong customer relationships and ensuring minimal downtime.

You will work independently in a fast-paced field environment, collaborating with engineering and support teams to resolve complex issues and deliver outstanding service.

Qualifications

• Diploma or degree in Mechanical, Electrical, Biomedical, Computers, Engineering Technology, or a related technical discipline
• 7+ years of field service, maintenance, or technical support experience supporting complex electro‑mechanical systems
• 7+ years of customer-facing technical service experience
• Strong troubleshooting skills involving electrical, mechanical, networking, and software systems
• Experience working independently in a field-based environment
• Excellent communication and customer relationship skills
• Valid driver's license and ability to travel extensively

Responsibilities

• Install, maintain, and repair ARxium hardware and software systems
• Perform preventive and corrective maintenance activities
• Respond to emergency service calls and system outages
• Troubleshoot complex electro‑mechanical, electrical, networking, and software issues
• Support PLC programming validation and troubleshooting activities
• Collaborate with customers to schedule maintenance and minimize operational disruptions
• Document service activity through accurate reporting, ticket updates, and work summaries
• Manage service tickets, escalations, and open issues through resolution
• Partner with internal engineering, technical support, and project teams
• Deliver an exceptional customer experience during every interaction
• Participate in after‑hours support as needed

Skills

Troubleshooting

Field service

Electro‑mechanical systems

Customer-facing

Independent work

Communication

Travel readiness

Education

Diploma/degree in Mechanical, Electrical, Biomedical, Computers, Eng Tech

Tools

Allen‑Bradley PLC

Job description

ARxIUM INC. is seeking a Field Service Engineer to install, troubleshoot, and maintain automated pharmacy systems across healthcare sites with regular travel. You will service robotics, software, and electro‑mechanical hardware while building strong customer relationships and ensuring minimal downtime.

You will work independently in a fast-paced field environment, collaborating with engineering and support teams to resolve complex issues and deliver outstanding service.