Remote Field Service Technician (ImageTrac)

IBML - Imaging Business Machines; Indianapolis (IN); Remote; USD 60,000 - 75,000; Full time

Job summary

IBML - Imaging Business Machines is seeking a Field Service Technician in Indianapolis, IN to maintain expertise on ImageTrac scanners and related software. You will dispatch to customer sites, support mechanical and electronic systems, and ensure service levels meet contracted obligations.

The role requires an associate degree or equivalent experience, strong problem-solving skills, and willingness to work after hours as needed; background checks may apply.

Qualifications

• Associates degree in electronics and/or mechanical engineering or equivalent work experience.

Responsibilities

• Maintains thorough knowledge of all ImageTrac mechanical and electronic functions
• Provides effective, timely and competent technical support assistance to customers
• Arrives at customer sites within the contracted response times
• Ensures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.)
• Strives to ensure the highest level of customer satisfaction is maintained at all times
• Maintain a working knowledge of SoftTrac, Docnetics and all IBML proprietary software
• Properly follows the call flow for all incident activity
• Ensures that RMA parts are returned in a timely manner and according to current procedures
• Properly tests all work performed to make sure it meets the quality expected of IBML
• Meets all scheduled deadlines
• Be available for dispatches during and after normal business hours as dictated by current contracts
• Analyze customer operational processes for possible opportunities for IBML software sales or services
• Maintain a working knowledge of PCs that are associated with all generations of ibml equipment
• You may be required to submit to criminal/background checks for governmental customer services.

Education

Associates level degree in electronics and/or mechanical engineering or equivalent work experience

Job description

IBML - Imaging Business Machines is seeking a Field Service Technician in Indianapolis, IN to maintain expertise on ImageTrac scanners and related software. You will dispatch to customer sites, support mechanical and electronic systems, and ensure service levels meet contracted obligations.

The role requires an associate degree or equivalent experience, strong problem-solving skills, and willingness to work after hours as needed; background checks may apply.