Field Service Technician - Indianapolis, IN

Imaging Business Machines, LLC; Chicago (IL); Presencial; USD 55.000 - 85.000; Jornada completa

Descripción de la vacante

Imaging Business Machines, LLC is seeking a Field Service Technician to maintain the mechanical and electronic functionality of all generations of the ImageTrac scanner. You will be dispatched to customer sites to inspect, repair, test and optimize IBML equipment, ensuring service quality and contract adherence.

The role requires hands-on electronics/mechanical skills, punctual on-site support, and the ability to analyze customer processes for opportunities in IBML software or services.

Formación

• Associates degree or equivalent experience in electronics or mechanical engineering.

Responsabilidades

• Maintains knowledge of all ImageTrac mechanical and electronic functions.
• Provides effective, timely technical support to customers.
• Arrives at customer sites within contracted response times.
• Manages company assets (tools, documentation, software, IP).
• Strives for highest customer satisfaction.
• Maintains knowledge of SoftTrac, Docnetics and IBML software.
• Follows call flow for incident activity.
• Ensures timely return of RMA parts.
• Tests all work to IBML quality standards.
• Meets all scheduled deadlines.
• Available for dispatch during/after hours per contracts.
• Analyzes customer processes for IBML software/service opportunities.
• Maintains knowledge of PCs used with IBML equipment.
• May undergo criminal/background checks.

Educación

Associates level degree in electronics and/or mechanical engineering or equivalent work experience

Descripción del empleo

The Field Service Technician is responsible for maintaining a thorough working knowledge of all aspects of the mechanical and electronic functionality of all generations of the ImageTrac scanner. He/She shall maintain availability for dispatches to customer sites based on contracted hours, during and after regular business hours as needed.

Role and Responsibilities

• Maintains thorough knowledge of all ImageTrac mechanical and electronic functions
• Provides effective, timely and competent technical support assistance to customers
• Arrives at customer sites within the contracted response times
• Ensures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.)
• Strives to ensure the highest level of customer satisfaction is maintained at all times
• Maintain a working knowledge of SoftTrac, Docnetics and all IBML proprietary software
• Properly follows the call flow for all incident activity
• Ensures that RMA parts are returned in a timely manner and according to current procedures
• Properly tests all work performed to make sure it meets the quality expected of IBML
• Meets all scheduled deadlines
• Be available for dispatches during and after normal business hours as dictated by current contracts
• Analyze customer operational processes for possible opportunities for IBML software sales or services
• Maintain a working knowledge of PCs that are associated with all generations of ibml equipment
• You may be required to submit to criminal/background checks for governmental customer services.

Preferred Skills, Qualifications and Education Requirements

• Associates level degree in electronics and/or mechanical engineering or equivalent work experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.