On-Call ImageTrac Field Technician

Imaging Business Machines, LLC; Chicago (IL); On-site; USD 55,000 - 85,000; Full time

Job summary

Imaging Business Machines, LLC is seeking a Field Service Technician to maintain the mechanical and electronic functionality of all generations of the ImageTrac scanner. You will be dispatched to customer sites to inspect, repair, test and optimize IBML equipment, ensuring service quality and contract adherence.

The role requires hands-on electronics/mechanical skills, punctual on-site support, and the ability to analyze customer processes for opportunities in IBML software or services.

Qualifications

• Associates degree or equivalent experience in electronics or mechanical engineering.

Responsibilities

• Maintains knowledge of all ImageTrac mechanical and electronic functions.
• Provides effective, timely technical support to customers.
• Arrives at customer sites within contracted response times.
• Manages company assets (tools, documentation, software, IP).
• Strives for highest customer satisfaction.
• Maintains knowledge of SoftTrac, Docnetics and IBML software.
• Follows call flow for incident activity.
• Ensures timely return of RMA parts.
• Tests all work to IBML quality standards.
• Meets all scheduled deadlines.
• Available for dispatch during/after hours per contracts.
• Analyzes customer processes for IBML software/service opportunities.
• Maintains knowledge of PCs used with IBML equipment.
• May undergo criminal/background checks.

Education

Associates level degree in electronics and/or mechanical engineering or equivalent work experience

Job description

Imaging Business Machines, LLC is seeking a Field Service Technician to maintain the mechanical and electronic functionality of all generations of the ImageTrac scanner. You will be dispatched to customer sites to inspect, repair, test and optimize IBML equipment, ensuring service quality and contract adherence.

The role requires hands-on electronics/mechanical skills, punctual on-site support, and the ability to analyze customer processes for opportunities in IBML software or services.