ImageTrac Field Tech: On-Call Electronics/Mechanical Expert

ibml; Sioux Falls (SD); On-site; USD 52,000 - 68,000; Full time

Job summary

IBML is seeking a Field Service Technician to maintain deep knowledge of ImageTrac scanner hardware and software across generations. You will be dispatched to customer sites based on contracted hours, including after hours, to ensure timely, quality service.

Responsibilities include troubleshooting, on-site visits within response times, and identifying opportunities for IBML software sales or services while protecting company assets and following standard incident workflows.

Qualifications

• Associates level degree in electronics and/or mechanical engineering or equivalent work experience.

Responsibilities

• Maintains thorough knowledge of ImageTrac mechanical and electronic functions.
• Provides effective, timely technical support to customers.
• Arrives at customer sites within contracted response times.
• Follows the call flow for all incident activity.
• Maintains company assets and ensures quality of work.
• Analyzes customer processes for IBML software sales opportunities.

Skills

Troubleshooting

Customer support

Technical knowledge

Education

Associates level degree in electronics and/or mechanical engineering

Tools

ImageTrac knowledge

SoftTrac and IBML software

Job description

IBML is seeking a Field Service Technician to maintain deep knowledge of ImageTrac scanner hardware and software across generations. You will be dispatched to customer sites based on contracted hours, including after hours, to ensure timely, quality service.

Responsibilities include troubleshooting, on-site visits within response times, and identifying opportunities for IBML software sales or services while protecting company assets and following standard incident workflows.