Field Service Technician - Sioux Falls, SD

ibml; Sioux Falls (SD); Presencial; USD 52 000 - 68 000; Tempo integral

Resumo da oferta

IBML is seeking a Field Service Technician to maintain deep knowledge of ImageTrac scanner hardware and software across generations. You will be dispatched to customer sites based on contracted hours, including after hours, to ensure timely, quality service.

Responsibilities include troubleshooting, on-site visits within response times, and identifying opportunities for IBML software sales or services while protecting company assets and following standard incident workflows.

Qualificações

• Associates level degree in electronics and/or mechanical engineering or equivalent work experience.

Responsabilidades

• Maintains thorough knowledge of ImageTrac mechanical and electronic functions.
• Provides effective, timely technical support to customers.
• Arrives at customer sites within contracted response times.
• Follows the call flow for all incident activity.
• Maintains company assets and ensures quality of work.
• Analyzes customer processes for IBML software sales opportunities.

Conhecimentos

Troubleshooting

Customer support

Technical knowledge

Formação académica

Associates level degree in electronics and/or mechanical engineering

Ferramentas

ImageTrac knowledge

SoftTrac and IBML software

Descrição da oferta de emprego

The Field Service Technician is responsible for maintaining a thorough working knowledge of all aspects of the mechanical and electronic functionality of all generations of the ImageTrac scanner. The Field Service Technician shall maintain availability for dispatches to customer sites based on contracted hours, during and after regular business hours as needed.

Roles and Responsibilities

• Maintains thorough knowledge of all ImageTrac mechanical and electronic functions
• Provides effective, timely and competent technical support assistance to customers
• Arrives at customer sites within the contracted response times
• Ensures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.)
• Strives to ensure the highest level of customer satisfaction is maintained at all times
• Maintain a working knowledge of SoftTrac, Docnetics and all IBML proprietary software
• Properly follows the call flow for all incident activity
• Ensures that RMA parts are returned in a timely manner and according to current procedures
• Properly tests all work performed to make sure it meets the quality expected of IBML
• Meets all scheduled deadlines
• Be available for dispatches during and after normal business hours as dictated by current contracts
• Analyze customer operational processes for possible opportunities for IBML software sales or services
• Maintain a working knowledge of PCs that are associated with all generations of ibml equipment
• You may be required to submit to criminal/background checks for governmental customer services.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Associates level degree in electronics and/or mechanical engineering or equivalent work experience