Remote Field Service Technician - Electrical Power Systems

LayerZero Power Systems, Inc.; San Jose (TX); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

100% company-paid medical, dental, and

vision

401(k) with company match

3 weeks PTO, 10 paid holidays, and 2浮动

Job summary

LayerZero Power Systems, Inc. is seeking a skilled Customer Service Technician to support and service our advanced power distribution equipment.

The role combines remote assistance with on-site field service across the US and Canada, focusing on reliability and customer satisfaction. You will perform startup, commissioning, preventive maintenance, and emergency response, with training at our Aurora, Ohio HQ, and frequent travel.

Qualifications

• Service experience with electric power systems required.
• Electrical and electronic troubleshooting skills required.
• Ability to read diagrams and schematics required.
• Familiarity with programming PC-based PCB via PC-based programs required.
• Safety awareness and PPE knowledge required.
• Clean driving record required.
• Electrical/electronics training from military service preferred.

Responsibilities

• Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment.
• Work on static transfer switches, power distribution equipment, remote power panels.
• Provide on-site and remote customer support via email and phone.
• Maintain service records in LayerZero system.
• Provide emergency response for critical incidents.
• Travel to job sites across US/Canada; weekends/holidays may be required.

Skills

Electrical troubleshooting

Reading diagrams/schematics

PCB programming via PC-based programs

Safety PPE knowledge

Customer service mindset

Remote support via email/phone

Education

Associate degree in electrical field

Military electronics training

Tools

Electrical testing equipment

Job description

LayerZero Power Systems, Inc. is seeking a skilled Customer Service Technician to support and service our advanced power distribution equipment.

The role combines remote assistance with on-site field service across the US and Canada, focusing on reliability and customer satisfaction. You will perform startup, commissioning, preventive maintenance, and emergency response, with training at our Aurora, Ohio HQ, and frequent travel.