Field Service Technician: Critical Power & On-Site Installations

ABB Inc; DeRidder (LA); Remote; USD 59,000 - 94,000; Full time

Benefits offered by this job

Health insurance

Dental & vision plans

Life insurance & AD&D

Short & long term disability

Parental leave

401(k) with company contributions

Employee stock purchase plan

Job summary

ABB Inc. is seeking a field service professional to perform on-site maintenance, installation, commissioning and upgrades for critical power equipment in the US, with 70–80% travel.

You will identify operational improvements, troubleshoot on-site issues, and maintain strong customer relationships. The role requires technical communication, MS Office proficiency, and the ability to manage multiple tasks while meeting deadlines.

Qualifications

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 1+ years’ experience servicing critical power equipment OR Associates Degree in electrical technology with 3+ years’ experience servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (5+ years) servicing critical power equipment.
• Advanced level ability to interact and communicate information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.

Responsibilities

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting.
• Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
• Build and maintain positive customer relationships to enhance satisfaction.
• Identify potential new sales opportunities while addressing customer needs and communicate them internally.
• Proactively detect potential equipment failures and recommend corrective actions.
• Identify and suggest product and quality improvements.
• Provide recommendations to management for improving operations and customer service.
• Follow safety protocols and maintain safe work and environmental practices.
• Report unsafe practices and incidents promptly.

Skills

Communication

MS Office

Project management

Test plans & reports

Organization

Urgency & ownership

Collaboration

Education

Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology

Associates Degree in electrical technology

High School Diploma / GED + military experience

Tools

MS Project

Excel

Job description

ABB Inc. is seeking a field service professional to perform on-site maintenance, installation, commissioning and upgrades for critical power equipment in the US, with 70–80% travel.

You will identify operational improvements, troubleshoot on-site issues, and maintain strong customer relationships. The role requires technical communication, MS Office proficiency, and the ability to manage multiple tasks while meeting deadlines.