Remote Field Service Technician — Automation & Troubleshooting

Cubiscan; Dallas (TX); Remote; USD 44,000 - 48,000; Full time

Benefits offered by this job

Full benefits

ESOP ownership

Career growth

Collaborative environment

Job summary

Cubiscan is seeking a Field Service Specialist to install, maintain, and troubleshoot material handling and automation equipment at customer sites. Travel approximately 50% and work remotely from the Atlanta area, providing hands-on service and customer support in dynamic environments.

You will diagnose issues, interpret schematics, train customers on equipment use, and document service history. This role offers ESOP ownership, competitive hourly pay, and opportunities for professional growth in

Qualifications

• Hands-on mechanical aptitude and ability to troubleshoot equipment.
• Ability to read schematics and technical documentation.
• Strong problem-solving skills and ability to work independently after training.
• Solid communication skills and ability to work directly with customers.
• Comfortable managing multiple projects and shifting priorities.
• Basic to moderate computer skills (Microsoft Office and system configuration/troubleshooting).
• High attention to detail and strong organizational skills.

Responsibilities

• Travel to customer sites (~50%) to install, service, and support automation equipment (occasional weekends may apply).
• Work hands-on with dimensioning systems, barcode scanners, labeling systems, and conveying equipment.
• Read and interpret mechanical drawings, schematics, and technical documentation to support assembly and troubleshooting.
• Diagnose issues and implement solutions to keep systems running efficiently.
• Train customers and partners on equipment use, preventative maintenance, and basic repairs.
• Build strong customer relationships by delivering responsive, high-quality service.
• Identify opportunities for Service Level Agreements (SLAs) based on customer needs.
• Accurately document work, parts, and service history in internal systems.

Skills

Mechanical aptitude

Schematics literacy

Problem solving

Customer communication

Multi-tasking

Basic computer skills

Attention to detail

Education

High school diploma or equivalent

Job description

Cubiscan is seeking a Field Service Specialist to install, maintain, and troubleshoot material handling and automation equipment at customer sites. Travel approximately 50% and work remotely from the Atlanta area, providing hands-on service and customer support in dynamic environments.

You will diagnose issues, interpret schematics, train customers on equipment use, and document service history. This role offers ESOP ownership, competitive hourly pay, and opportunities for professional growth in