Remote Field Service Technician – Automation & Packaging

Cubiscan; Atlanta, Northern (GA, KY); Hybrid; USD 44,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with match

PTO and sick leave

Holiday pay

Employee stock ownership plan (ESOP)

Job summary

Cubiscan is an ESOP-owned technology company seeking a Field Service Specialist to install, maintain, and troubleshoot material handling and automation equipment at customer sites. You’ll work with dimensioning systems, barcode scanners, and labeling equipment to ensure peak performance.

This hands-on role emphasizes diagnosing issues, training customers, and building strong relationships while traveling about half the time. Join a collaborative, ownership-driven team in a growing company.

Qualifications

• Hands-on mechanical aptitude and ability to troubleshoot equipment.
• Ability to read and interpret schematics and technical documentation.
• Strong problem-solving skills and ability to work independently after training.
• Solid communication skills and ability to work directly with customers.
• Comfortable managing multiple projects and shifting priorities.

Responsibilities

• Travel to customer sites (~50%) to install, service, and support automation equipment (occasional weekends may apply).
• Work hands-on with dimensioning systems, barcode scanners, labeling systems, and conveying equipment.
• Read and interpret mechanical drawings, schematics, and technical documentation to support assembly and troubleshooting.
• Diagnose issues and implement solutions to keep systems running efficiently.
• Train customers and partners on equipment use, preventative maintenance, and basic repairs.
• Build strong customer relationships by delivering responsive, high-quality service.
• Identify opportunities for SLAs based on customer needs.
• Accurately document work, parts, and service history in internal systems.
• Support installations, maintenance, and service projects as needed.
• Take on additional responsibilities as needed to support the team and customers.

Skills

Mechanical aptitude

Reading schematics

Customer communication

Project management

MS Office

Education

High school degree or equivalent

Technical training or hands-on experience

Tools

Dimensioning systems

Barcode scanners

Job description

Cubiscan is an ESOP-owned technology company seeking a Field Service Specialist to install, maintain, and troubleshoot material handling and automation equipment at customer sites. You’ll work with dimensioning systems, barcode scanners, and labeling equipment to ensure peak performance.

This hands-on role emphasizes diagnosing issues, training customers, and building strong relationships while traveling about half the time. Join a collaborative, ownership-driven team in a growing company.