Field Service Technician-Automation Systems

Cubiscan; Ogden (UT); On-site; USD 30,307 - 48,216; Full time

Benefits offered by this job

Medical

Dental

Vision

401K with match

PTO and Sick Leave

Holiday Pay

ESOP ownership

Career development

Collaborative culture

Job summary

Cubiscan is seeking a thorough, dependable Field Service Technician specializing in Automation Systems to install, service, and support material-handling equipment. You will travel to customer sites across the United States, perform installations, troubleshooting, and preventive maintenance, and train customers on operation and upkeep.

The role emphasizes strong mechanical and electrical skills, the ability to work independently with training, and comfort with on-site and remote support.

Qualifications

• Technical certificate or associate degree in automation/electronics/mechatronics preferred.
• Experience with automation equipment, PLCs, electrical wiring, schematics, and electronic testing preferred.
• Strong mechanical aptitude and attention to detail.
• Proficiency with computers and Microsoft Office.
• Strong communication, organization, and customer-training skills.

Responsibilities

• Install, configure, maintain, and troubleshoot Cubiscan and related automation equipment at customer sites.
• Read and interpret mechanical drawings and electrical diagrams.
• Assist with production, assembly, or testing of Cubiscan systems as needed.
• Diagnose and resolve hardware, software, electrical, and mechanical issues on-site and remotely.
• Train customers and distributors on system operation, maintenance, and repair.
• Document service activity, incidents, and project details accurately.
• Follow safety procedures and support other project needs as required.

Skills

Mechanical aptitude

Electrical troubleshooting

Reading schematics/diagrams

Customer training skills

MS Office proficiency

Education

Technical certificate or associate degree in automation/electronics/mechatronics

Tools

PLCs

Electrical wiring

Schematic diagrams

Electronic testing

Job description

Pay Type: per hour Benefits: Medical, Dental, Vision, 401K (and Match), PTO and Sick Leave, Holiday Pay, Employee Stock Ownership Plan and more!

Job Title: Field Service Technician-Automation Systems

Job Type: Full-time

About Us: Cubiscan is an employee-owned (ESOP) technology company that develops innovative solutions for data collection, automation, logistics, and supply chain. With our experience, we guide our customers to solutions that help them be more efficient, profitable, and environmentally responsible. At Cubiscan, every eligible employee is a beneficial owner of the company. We pride ourselves on fostering a positive and inclusive work environment where every employee is valued and can grow with the company.

Job Summary: Cubiscan is seeking a thorough, dependable, and detail-oriented Field Service Technician-Automation Systems to install, service, and support material-handling automation equipment at customer locations throughout the United States. This position requires frequent travel, strong mechanical and electrical aptitude, effective troubleshooting skills, and the ability to work independently following training.

Equipment may include dimensioning and weighing systems, automated barcode scanners, automatic label print-and-apply systems, conveyor and sortation equipment, mechanical support structures, and automation control systems.

Key Responsibilities:

• Install, configure, maintain, and troubleshoot Cubiscan and related automation equipment, including dimensioning systems, barcode scanners, conveyors, sortation systems, label print-and-apply systems, and control components.
• Assemble, wire, test, stage, and prepare equipment for shipment and installation.
• Read and interpret mechanical drawings, electrical diagrams, wiring schematics, logic drawings, and technical documentation.
• Assist with the production, assembly, or testing of additional Cubiscan systems as needed.
• Diagnose and resolve hardware, software, electrical, control, and mechanical issues on-site and through remote support.
• Perform customer installations, maintenance, repairs, and ongoing service work.
• Train customers and distributors on system operation, preventive maintenance, troubleshooting, and repair.
• Document service activity, customer support incidents, project details, inventory, and reimbursable expenses.
• Follow company and customer safety procedures and assist with other production or project needs as assigned.

Travel and Work Schedule

• This position requires frequent on-site work at customer locations, generally involving approximately 50% to 75% travel outside of Utah.
• Overtime is common and may vary based on project schedules, installation requirements, and customer needs.
• Occasional weekend work, extended workdays, and multiple consecutive days away from home may be required.

Education and Experience:

• Technical certificate or associate degree in automation, electronics, mechatronics, or a related field preferred.
• Experience with automation equipment, PLCs, electrical wiring, schematics, and electronic testing preferred.
• Strong mechanical aptitude, troubleshooting ability, and attention to detail.
• Proficiency with computers and Microsoft Office.
• Strong communication, organization, and customer-training skills.
• Dependable, safety-minded, and able to work independently or as part of a team.

What We Offer:

• Competitive compensation
• Benefits package, including health, dental, vision and matching 401(k).
• The opportunity to be a beneficial owner of the company as a participant of the ESOP.
• Opportunities for professional development and career growth.
• A collaborative and supportive work environment.

Cubiscan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To learn more about our company visit www.cubiscan.com .