Remote Field Service Tech - Industrial Bandsaws

Stanley Black & Decker, Inc.; United States; Remote; USD 67,000 - 108,000; Full time

Benefits offered by this job

Medical benefits

Tool discounts

Tuition reimbursement

401(k)

Job summary

Stanley Black & Decker, Inc. in Michigan is seeking a Field Service Technician for remote work with Lenox to troubleshoot, calibrate, and service industrial bandsaws. You will work with Territory Account Managers to handle service requests and expand opportunities with customers.

The role emphasizes hands‑on mechanical and electrical skills, experience with hydraulic/pneumatic systems, and the ability to support distributors and end users, while using SFDC for data management and field reporting.

Qualifications

• 2-5 years of equipment maintenance and repair and/or hands‑on experience in a shop production environment or equivalent.
• Bachelor’s or Associate’s Degree in a related field preferred.
• Knowledge of hydraulic, electric, pneumatic, and mechanical systems is preferable.
• Technical and mechanical ability to work with tools and machines.
• Sales experience in industrial sales is preferred.

Responsibilities

• Solve end-user problems through troubleshooting minor repairs, alignment, and calibration of equipment, as well as product performance and trial tests to achieve optimum product performance.
• Coordinate with Territory Account Manager(s) to manage your territory, develop target opportunities, and handle service/maintenance requests for existing customers.
• Utilize SFDC to collect and maintain data about products, machines, materials, end users, and distribution for both Lenox and competitive accounts.
• Stay updated on industry trends by attending trade shows and seminars and learning about innovative technology.
• Maintain, calibrate, and troubleshoot distributor welding equipment.
• Motivate distributors and keep distributor sales personnel focused on technical services as a value-added service when selling.
• Identify end-user applications to provide cost-effective product recommendations that improve customer quality of process for sawing operations.
• Coordinate and implement technical product and application solutions that extend value to customers, consumers, and sales representatives.
• Learn, understand, and apply all aspects of The Lenox Advantage, Site Survey Process, and reporting tool.
• Convince customers of the value of LENOX products, running product trials against competitors and demonstrating the benefits of analyzing price vs. cost.

Skills

Equipment maintenance

Repair experience

Hydraulic systems

Electrical systems

Pneumatic systems

Mechanical systems

Sales experience in industrial sales

Education

Bachelor’s or Associate’s Degree in related field

Tools

SFDC

Job description

Stanley Black & Decker, Inc. in Michigan is seeking a Field Service Technician for remote work with Lenox to troubleshoot, calibrate, and service industrial bandsaws. You will work with Territory Account Managers to handle service requests and expand opportunities with customers.

The role emphasizes hands‑on mechanical and electrical skills, experience with hydraulic/pneumatic systems, and the ability to support distributors and end users, while using SFDC for data management and field reporting.