Remote Field Application Specialist – Industrial Sawing

Stanley Black & Decker, Inc.; United States; Remote; USD 67,000 - 108,000; Full time

Benefits offered by this job

Discounts on Stanley Black & Decker工具及

Benefits package

Job summary

Lenox is seeking a hands-on Field Service Technician to support customers by troubleshooting and improving the performance of band saw machines and related equipment. This remote-based role covers Cincinnati, OH, with frequent multi-state travel to customer sites and distributors.

You will diagnose issues, perform minor repairs, train customers and operators, and work with sales partners to ensure uptime and cutting performance.

Qualifications

• 3–5 years hands-on experience in mechanical, electro‑mechanical, automotive, diesel, hydraulic, pneumatic, industrial maintenance, machining, machine repair, or field service environments.
• Strong mechanical aptitude and troubleshooting ability.
• Working knowledge of hydraulic, electrical, pneumatic, and mechanical systems.
• Experience using hand tools and performing machine adjustments, calibration, and minor repairs.
• Ability to diagnose equipment problems, identify root causes, and recommend corrective actions.
• Strong verbal, written, and presentation skills for customers and internal teams.
• Ability to work independently in a field-based role across a multi‑state territory.

Responsibilities

• Troubleshoot band saw machine and application issues including mechanical, hydraulic, alignment, calibration, and performance problems.
• Diagnose root causes and recommend corrective actions to restore function and reliability.
• Perform minor repairs, adjustments, setup support, and calibration at customer and distributor sites.
• Support product testing, machine evaluations, and application trials in customer environments.
• Train operators, maintenance personnel, distributors, and customers on setup, sawing fundamentals, troubleshooting, and best practices.
• Document customer issues and machine conditions in Salesforce or other tools.
• Stay current on machine systems and industry trends to support customers.

Skills

Mechanical aptitude

Troubleshooting

Field service

Time management

Communication skills

Independence

Multi-state travel

Presentation skills

Education

Associate’s/Bachelor’s degree in a related technical field

Tools

Salesforce CRM

Microsoft Excel

PowerPoint

Job description

Lenox is seeking a hands-on Field Service Technician to support customers by troubleshooting and improving the performance of band saw machines and related equipment. This remote-based role covers Cincinnati, OH, with frequent multi-state travel to customer sites and distributors.

You will diagnose issues, perform minor repairs, train customers and operators, and work with sales partners to ensure uptime and cutting performance.