Remote Field Service Tech II - Data Center Cooling

Nortek Data Center Cooling, LLC; Northern (KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Nortek Data Center Cooling, LLC is seeking a Field Service Technician II to service mechanical and electrical equipment for data center cooling projects, including commissioning and warranty work, with travel up to 85%.

You will review work orders, blueprints, and manuals, collaborate with engineers and contractors, deliver excellent customer service, and support root-cause analysis to minimize downtime. This remote-based role may require travel across the US.

Qualifications

• High school diploma or equivalent.
• Three to five years’ experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred.
• Ability to travel ~85% of the time to various job sites for commissioning and warranty work.
• Superior analytical skills and attention to detail.
• Ability to read and interpret blueprints, plans, and manuals.
• Ability to stay on project through root cause analysis.
• Excellent customer service skills with desire to exceed internal and external customer expectations.
• Ability to work independently in a timely manner, ensuring job is completed correctly with outside technicians and ability to follow up on parts delivery.

Responsibilities

• Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects.
• Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair.
• Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company.
• This requires working with multiple entities on a job – building owners, general and mechanical contractors, engineers, and local servicing contractors.
• Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance.
• Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.
• May advise management regarding customer satisfaction, product performance, and suggestions for product improvements.

Skills

Reading blueprints

Customer service

Attention to detail

Independent work

Education

High school diploma or equivalent

3-5 years HVAC installation/maintenance

Trade/technical school or certification

Tools

Microsoft Excel

Microsoft Word

Building automation

Job description

Nortek Data Center Cooling, LLC is seeking a Field Service Technician II to service mechanical and electrical equipment for data center cooling projects, including commissioning and warranty work, with travel up to 85%.

You will review work orders, blueprints, and manuals, collaborate with engineers and contractors, deliver excellent customer service, and support root-cause analysis to minimize downtime. This remote-based role may require travel across the US.