Field Service Tech II - Data Center Cooling

Nortek; Minneapolis (MN); On-site; USD 65,000 - 90,000; Full time

Job summary

Nortek Data Center Cooling in the United States is seeking a Field Service Technician to support warranty and service needs for our Datacenter product line. You will commission, repair, and service mechanical and electrical equipment, review blueprints, and work closely with customers and external contractors to keep systems running smoothly.

This role requires traveling up to 85% to various job sites for commissioning and warranty work, reading plans, and delivering superior customer service

Qualifications

• High school diploma or equivalent
• Three to five years’ experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred
• Ability to travel ~85% of the time to various job sites for commissioning and warranty work
• Superior analytical skills and attention to detail
• Ability to read and interpret blueprints, plans, and manuals
• Ability to stay on project through root cause analysis
• Excellent customer service skills with desire to exceed internal and external customer expectations
• Ability to work independently in a timely manner, ensuring job is completed correctly with outside technicians and ability to follow up on parts delivery
• Preferred Trade/technical school or certification a plus
• Product experience with industrial HVAC equipment or similar electromechanical products preferred
• Strong experience in Microsoft Excel and Word
• Intermediate experience with commercial projects
• Building automation experience a plus

Responsibilities

• Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects
• Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair
• Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company
• Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance
• Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor
• May advise management regarding customer satisfaction, product performance, and suggestions for product improvements

Skills

Electromechanical troubleshooting

Customer service

Blueprint reading

Problem solving

Travel readiness

Education

High school diploma or equivalent

Trade/technical school or certification a plus

Tools

MS Excel

MS Word

Job description

Nortek Data Center Cooling in the United States is seeking a Field Service Technician to support warranty and service needs for our Datacenter product line. You will commission, repair, and service mechanical and electrical equipment, review blueprints, and work closely with customers and external contractors to keep systems running smoothly.

This role requires traveling up to 85% to various job sites for commissioning and warranty work, reading plans, and delivering superior customer service