Remote Field Service Tech I - Grow Your Skills & Impact

Hach; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid holidays & PTO

Strong team culture

Career coaching

Health benefits

401(k) plan

Job summary

Hach is seeking a Field Service Technician I to perform service, repair, and installation of products at customer sites, including electrical and mechanical testing per maintenance contracts. You will diagnose failures, determine cost-effective solutions, and escalate complex issues for advanced support.

The role requires self-management, initiative, and a valid driver's license. You will work remotely in the field across assigned territories, collaborating with Operations and Technical Support

Qualifications

• Previous experience with Preventative Maintenance and mechanical/technical troubleshooting is a must – we especially want to hear from you if you have previous experience as an Instrument Tech.
• Proven ability to self-manage and take initiative; you are resilient, resourceful, and an expert at managing a busy workload with competing priorities.
• You have a valid Driver’s License and clean driving record.

Responsibilities

• Conducts service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts
• Diagnoses system failures and determines most cost-effective solution
• Escalates complex issues to greater level of technical support or quality reporting system. May develop new customer service/product agreements
• Responds to customer support calls within an assigned territory

Skills

Driver's License

Self-management

Problem-solving

Job description

Hach is seeking a Field Service Technician I to perform service, repair, and installation of products at customer sites, including electrical and mechanical testing per maintenance contracts. You will diagnose failures, determine cost-effective solutions, and escalate complex issues for advanced support.

The role requires self-management, initiative, and a valid driver's license. You will work remotely in the field across assigned territories, collaborating with Operations and Technical Support