Remote Field Service Supervisor (LCMS)

ThermoFisher Scientific; Wilmington (DE); Remote; USD 83,000 - 115,000; Full time

Benefits offered by this job

Medical and dental plans

National Vision plan

Employee assistance program

Paid time off 120 hours + holidays

Parental leave

Job summary

Thermo Fisher Scientific is seeking a Field Service Supervisor to lead a team of skilled field service engineers, coordinating service activities and ensuring top-tier customer satisfaction. This remote role primarily supports the Maryland/DC area with 50% travel; relocation not provided.

You will mentor staff, handle complex troubleshooting, and partner with cross-functional teams to meet service goals. Candidates should have a BS or higher in sciences or engineering, proven leadership, and a

Qualifications

• BS or graduate degree in Sciences, Engineering, Electronics, or equivalent experience.
• Proven ability to lead and develop engineers.
• Strong customer relationship management.
• Experience coordinating field service activities and repairs.
• Must be legally authorized to work in the United States.

Responsibilities

• Lead, mentor, and develop a team of field service engineers.
• Coordinate daily service operations and ensure timely issue resolution.
• Oversee complex troubleshooting and repair of advanced systems.
• Monitor and manage service KPIs, performance metrics, and quality standards.
• Build and maintain strong customer relationships.
• Ensure compliance with safety protocols, regulatory requirements, and quality systems.
• Partner with cross-functional teams to support operational goals.
• Drive continuous improvement initiatives to enhance service delivery.
• Support workforce planning, scheduling, and territory management.

Skills

Team leadership

Customer relations

Scheduling & planning

Communication

Regulatory compliance

Problem solving

Travel readiness

Education

Bachelor's or higher in Sciences/Engineering/Electronics

Job description

Thermo Fisher Scientific is seeking a Field Service Supervisor to lead a team of skilled field service engineers, coordinating service activities and ensuring top-tier customer satisfaction. This remote role primarily supports the Maryland/DC area with 50% travel; relocation not provided.

You will mentor staff, handle complex troubleshooting, and partner with cross-functional teams to meet service goals. Candidates should have a BS or higher in sciences or engineering, proven leadership, and a