Remote Field Service Supervisor

Mitsubishi Electric Power Products, Inc.; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health coverage up to 90% of medical,

401(k) match up to 4%

12 paid holidays annually

Professional development programs

On-site fitness center (remote)

Profit sharing

Employee discounts

Job summary

Mitsubishi Electric Power Products, Inc. is seeking a Field Service Supervisor to manage remote field service activities, supervise technicians, and ensure on-time, within-scope delivery for assigned customer accounts across North America.

The role requires strong leadership, technical reading skills, and proven ability to coordinate complex service tasks, with focus on customer experience and process improvement.

Qualifications

• Associate’s Degree in Electrical Engineering Technology or equivalent field.
• 5+ years field service technician experience with 2+ years supervisory experience.
• Ability to read technical drawings and bills of materials.
• Advanced analytical and problem-solving skills.
• Advanced interpersonal, communication and presentation skills.

Responsibilities

• Supervise field service technicians according to Company policies and procedures to safely and effectively achieve Company and Division objectives.
• Supervise field service technicians by communicating job expectations; monitoring and appraising job performance; reviewing compensation actions; and providing coaching and training.
• Approve and coordinate execution of the scheduled activities for field service technicians, including on-call scheduling.
• Lead planning and execution of assigned division-level strategic initiatives.
• Provide direction for Field Service delivery and manage customer experience for assigned Key Account customers.
• Manage the supplier relationship and service performance of authorized service providers in the region.
• Confer with other Company personnel, as appropriate, to resolve service incidents or issues in a timely manner.
• Serve as field service representative for assigned area as designated, including reviewing scopes of work to provide input for sales proposals, participating in project-specific calls and meetings, and participating in meetings with customers and external partners.
• Collaborate in the development of processes and procedures as it relates to field service work.
• Review field service reports and prepare activity reports and analysis as required.
• Assist with site needs and requirements for scheduled work as necessary.
• Ensure consistent achievement of target metrics regarding field service performance.
• Maintain inventoried items and fixed assets in assigned service area.
• Support and assist the Field Service Manager as needed.
• Further the goals and positive, professional image of the Division through effective dealings with customers and other internal departments and divisions.

Skills

Field service supervision

Customer interaction

Planning and scheduling

Communication and presentation

Analytical problem-solving

MS Office proficiency

MRP/ERP systems

Reading technical drawings

Education

Associate’s Degree in Electrical Engineering Technology

Tools

MS Office

MRP/ERP systems

Job description

Mitsubishi Electric Power Products, Inc. is seeking a Field Service Supervisor to manage remote field service activities, supervise technicians, and ensure on-time, within-scope delivery for assigned customer accounts across North America.

The role requires strong leadership, technical reading skills, and proven ability to coordinate complex service tasks, with focus on customer experience and process improvement.