IT Cooling Field Service Supervisor - Northern, VA

Mitsubishi Electric Power Products, Inc.; Ashburn, Reston (VA, VA); Remote; USD 95,000 - 135,000; Full time

Job summary

It’s a management role in the Northern VA region, overseeing field service activities for Mitsubishi Electric Power Products, Inc. You’ll lead technicians, coordinate schedules, and ensure safe, effective execution aligned with project requirements.

The role emphasizes customer experience, input on sales scopes, and collaboration with other teams to drive service performance and process improvements in the division.

Qualifications

• Associate’s degree or equivalent in engineering technology or related field.
• Ability to read and understand technical drawings and bills of material.
• Advanced analytical and problem-solving skills.
• Advanced interpersonal, communication and presentation skills for customers and staff.
• Advanced computer skills with MS Office and MRP/ERP systems.

Responsibilities

• Supervise field service technicians to meet company objectives.
• Communicate job expectations and coach team members.
• Approve and coordinate scheduled activities, including on-call shifts.
• Lead division-level strategic initiatives and customer accounts.
• Manage Field Service delivery and customer experience for Key Accounts.
• Oversee supplier relationship and service performance in the region.
• Collaborate with internal teams to resolve incidents and input for proposals.
• Develop processes and review field service reports and activity data.

Skills

Analytical skills

Interpersonal communication

MS Office / MRP ERP

Technical drawings reading

Education

Associate’s Degree in Electrical Engineering Technology or equivalent

Tools

MS Office

MRP/ERP systems

Job description

IT Cooling Field Service Supervisor - Northern, VA

Location:

Job ID: 4032

Position type Regional (for Remote positions required to be located in specific geography)

POSITION SUMMARY

IT Cooling Field Service Supervisor - Northern VA (Ashburn, Reston)

Manage field service activities in support of customer operations including direct customer interface, incident or issue resolution, and completion of activities to meet project requirements for assigned area. Provide leadership for staff of employees, as well as assigned strategic initiatives and customer accounts.

ESSENTIAL FUNCTIONS

• Supervise field service technicians according to Company policies and procedures to safely and effectively achieve Company and Division objectives.
• Supervise field service technicians by communicating job expectations; monitoring and appraising job performance; reviewing compensation actions; and providing coaching and training.
• Approve and coordinate execution of the scheduled activities for field service technicians, including on-call scheduling.
• Lead planning and execution of assigned division-level strategic initiatives.
• Provide direction for Field Service delivery and manage customer experience for assigned Key Account customers.
• Manage the supplier relationship and service performance of authorized service providers in the region.
• Confer with other Company personnel, as appropriate, to resolve service incidents or issues in a timely manner.
• Serve as field service representative for assigned area as designated, including reviewing scopes of work to provide input for sales proposals, participating in project-specific calls and meetings, and participating in meetings with customers and external partners.
• Collaborate in the development of processes and procedures as it relates to field service work.
• Review field service reports and prepare activity reports and analysis as required.
• Assist with site needs and requirements for scheduled work as necessary.
• Ensure consistent achievement of target metrics regarding field service performance.
• Maintain inventoried items and fixed assets in assigned service area.
• Support and assist the Field Service Manager as needed.
• Further the goals and positive, professional image of the Division through effective dealings with customers and other internal departments and divisions.

QUALIFICATIONS

• Associate’s Degree in Electrical Engineering Technology or equivalent field with a minimum 5 years of field service technician experience and a minimum 2 years in a supervisory/managerial capacity, or equivalent education and experience.
• Ability to read and understand technical drawings and bills of material.
• Advanced analytical and problem-solving skills
• Advanced interpersonal, communication and presentation skills required to communicate with customers, employees, and suppliers.
• Advanced computer skills, with emphasis on MS Office products and MRP/ERP systems.

Applicants are considered for all positions without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, ancestry, age, physical or mental disability or (as defined by applicable law) medical condition or genetic information, military or veteran status or any other legally protected status.

Notice to Agency and Search Firm Representatives: Mitsubishi Electric Power Products, Inc. is n ot accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Mitsubishi Electric Power Products, Inc. e mployee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Mitsubishi Electric Power Products, Inc . No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.