Client Partner, Professional Services, US

Zinier; United States; Hybrid; USD 120,000 - 170,000; Full time

Job summary

Zinier is seeking a Solution Architect to transform complex technical requirements into scalable, customer‑centric solutions for frontline workers. You will work in a hybrid US team, defining system specs, documenting processes, and guiding product and development teams through implementation.

You’ll join a fast‑moving, global company focused on transforming field service management with agile delivery, strong collaboration, and modern enterprise integrations.

Qualifications

• Experience in Field Service Management is required.
• Experience delivering solutions in an Agile environment.
• Background in high-growth startups with evolving product roadmaps is a plus.
• Ability to gather and analyze business and technical requirements.

Responsibilities

• Partner with lead solution architects to gather and analyze business and technical requirements, define solution scope, and document processes.
• Facilitate workshops, customer meetings, and design sessions to align stakeholders on solution design.
• Collaborate with product, development, and cross-functional teams to design scalable, customer-aligned solutions.
• Define and maintain technical implementation documentation (e.g., Low-Level Designs).
• Evaluate, configure, and customize product features while ensuring best practices.
• Troubleshoot technical issues and provide post-implementation support.
• Contribute insights to improve Zinier’s product roadmap and delivery methodology.

Skills

SaaS experience

Field Service Management

Agile

JIRA

Confluence

English communication

Spanish (business)

JSON

JavaScript

Data models

Tools

JIRA

Confluence

Job description

Location: United States

About Zinier

80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?

Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running.

We have global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.

What we are looking for

If you’re a Solution Architect with a proven track record of transforming complex technical requirements into well-structured, customer-centric solutions, we’d love to meet you. Experience in Field Service Management is a must, particularly in defining system specifications and identifying opportunities to optimize solutions. You should also bring experience working on business transformation programs where product-based solutions must be adapted and scaled to fit dynamic environments.

We’re looking for people who thrive in agile, collaborative, global teams and who enjoy working with best-in‑class technology to deliver meaningful impact.

What you'll do

• Partner with lead solution architects to gather and analyze business and technical requirements, define solution scope, and document processes.
• Facilitate workshops, customer meetings, and design sessions to align stakeholders on solution design.
• Collaborate closely with product, development, and cross‑functional teams to design scalable, customer‑aligned solutions.
• Define and maintain technical implementation documentation (e.g., Low‑Level Designs).
• Evaluate, configure, and customize product features while ensuring integration and implementation best practices.
• Troubleshoot technical issues, propose solutions, and provide post‑implementation support.
• Contribute insights to continuously improve Zinier’s product roadmap and delivery methodology.

What you'll bring

• 6–12 years of SaaS experience in professional services or client‑facing roles.
• Proven experience in Field Service Management (required).
• Background in high‑growth startups with evolving product roadmaps (preferred).
• Creative problem‑solving skills for addressing product gaps and business challenges.
• Experience delivering solutions in an Agile environment.
• Familiarity with project management tools such as JIRA, Confluence, or equivalents.
• Strong technical knowledge of enterprise applications, workflows, integrations, and databases.
• Working knowledge of data models, JavaScript, and JSON.
• Exceptional communication skills in English, with the ability to engage with stakeholders across diverse levels and backgrounds.
• Ability to communicate effectively in Spanish in a business setting is a plus.
• High attention to detail, reliability, and follow‑through.

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