Remote Field Service Software Integration Specialist

BDR - Business Development Resources; San Antonio (TX); Remote; USD 75,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer 3% matching

Medical insurance provided with low员工费

Supplemental insurances available

Employer-provided life insurance/AD&D

Employee Assistance Program (EAP)

PTO accrued biweekly 3.08 hours

6 paid holidays

Job summary

BDR - Business Development Resources is seeking a Field Service Software Integration Specialist to implement, configure, and support field service software for HVAC, plumbing, and electrical clients. The role includes onsite and remote training, with travel to client sites and events.

Responsibilities cover system integration, testing, and ongoing support, plus developing training materials and reports to measure adoption and client satisfaction. A strong background in integrations is required.

Qualifications

• 2+ years of experience in software implementation or field service technology.
• Hands-on experience with ServiceTitan, FieldEdge, and/or Zuper.
• Bachelor's degree in Business, Accounting, or IT (or equivalent).
• Strong understanding of home service operations (HVAC, Plumbing, Electrical).

Responsibilities

• Implement and configure field service software based on BDR best practices.
• Integrate new software tools with clients' existing systems and processes.
• Conduct system testing, troubleshooting, and validation before go-live.
• Deliver engaging onsite and virtual training for office staff and field teams.
• Provide ongoing technical support and resolve software-related issues.
• Develop and maintain user guides, training materials, and documentation.
• Analyze client workflows to identify process improvements and efficiencies.
• Partner with internal teams to communicate feedback and recommend enhancements.
• Support sales and onboarding efforts by demonstrating software solutions to prospective clients.
• Maintain accurate records of configurations, trainings, and client interactions.
• Prepare performance reports to track software adoption and client satisfaction.

Skills

Software implementation

Field service knowledge

Communication skills

Travel readiness

MS Office proficient

Education

Bachelor's degree in Business, Accounting, or IT

Tools

ServiceTitan

FieldEdge

Zuper

Job description

BDR - Business Development Resources is seeking a Field Service Software Integration Specialist to implement, configure, and support field service software for HVAC, plumbing, and electrical clients. The role includes onsite and remote training, with travel to client sites and events.

Responsibilities cover system integration, testing, and ongoing support, plus developing training materials and reports to measure adoption and client satisfaction. A strong background in integrations is required.