Field Service Software Integration Specialist

BDR - Business Development Resources; San Antonio (TX); Remote; USD 75,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer 3% matching

Medical insurance provided with low员工费

Supplemental insurances available

Employer-provided life insurance/AD&D

Employee Assistance Program (EAP)

PTO accrued biweekly 3.08 hours

6 paid holidays

Job summary

BDR - Business Development Resources is seeking a Field Service Software Integration Specialist to implement, configure, and support field service software for HVAC, plumbing, and electrical clients. The role includes onsite and remote training, with travel to client sites and events.

Responsibilities cover system integration, testing, and ongoing support, plus developing training materials and reports to measure adoption and client satisfaction. A strong background in integrations is required.

Qualifications

• 2+ years of experience in software implementation or field service technology.
• Hands-on experience with ServiceTitan, FieldEdge, and/or Zuper.
• Bachelor's degree in Business, Accounting, or IT (or equivalent).
• Strong understanding of home service operations (HVAC, Plumbing, Electrical).

Responsibilities

• Implement and configure field service software based on BDR best practices.
• Integrate new software tools with clients' existing systems and processes.
• Conduct system testing, troubleshooting, and validation before go-live.
• Deliver engaging onsite and virtual training for office staff and field teams.
• Provide ongoing technical support and resolve software-related issues.
• Develop and maintain user guides, training materials, and documentation.
• Analyze client workflows to identify process improvements and efficiencies.
• Partner with internal teams to communicate feedback and recommend enhancements.
• Support sales and onboarding efforts by demonstrating software solutions to prospective clients.
• Maintain accurate records of configurations, trainings, and client interactions.
• Prepare performance reports to track software adoption and client satisfaction.

Skills

Software implementation

Field service knowledge

Communication skills

Travel readiness

MS Office proficient

Education

Bachelor's degree in Business, Accounting, or IT

Tools

ServiceTitan

FieldEdge

Zuper

Job description

Business Development Resources (BDR) is the premier provider of business training and coaching services to HVAC, plumbing, and electrical contractors. Our mission is simple: empower our clients with the tools, systems, and strategies they need to build profitable, sustainable businesses. We're currently looking for a Field Service Software Integration Specialist to join our team! If you're passionate about technology, enjoy problem-solving, and thrive on helping service-based businesses streamline their operations, this could be the perfect opportunity for you.

Job Title:

Field Service Software Integration Specialist

Department:

Profit Coach

Location:

Remote (with required travel for client visits and training events)

Work Hours:

7:00 am to 4:00 pm, Monday through Friday (with some evenings, weekends, and overnight travel as needed)

Compensation:

$75,000 to $90,000 annually, depending on experience

Benefits

• 401(k) with employer 3% matching
• Medical insurance provided with minimal employee contribution (with HRA)
• Supplemental insurances available
• Employer-provided life insurance/AD&D
• Employee Assistance Program (EAP)
• 3.08 hours of PTO accrued biweekly
• 6 paid holidays

Primary Job Function

The Field Service Software Integration Specialist is responsible for implementing, configuring, and supporting field service management software solutions for BDR clients in the home service industries (HVAC, Plumbing, Electrical). This role ensures smooth deployment, effective training, and long-term adoption of platforms such as ServiceTitan, FieldEdge, and Zuper to drive efficiency, profitability, and client success.

Daily Duties

• Implement and configure field service software based on BDR best practices
• Integrate new software tools with clients' existing systems and processes
• Conduct system testing, troubleshooting, and validation before go-live
• Deliver engaging onsite and virtual training for office staff and field teams
• Provide ongoing technical support and resolve software-related issues
• Develop and maintain user guides, training materials, and documentation
• Analyze client workflows to identify process improvements and efficiencies
• Partner with internal teams to communicate feedback and recommend enhancements
• Support sales and onboarding efforts by demonstrating software solutions to prospective clients
• Maintain accurate records of configurations, trainings, and client interactions
• Prepare performance reports to track software adoption and client satisfaction

Preferred Qualifications

• Bachelor's degree in Business, Accounting, or Information Technology (or equivalent experience)
• 2+ years of experience in software implementation or field service technology
• Hands-on experience with ServiceTitan, FieldEdge, and/or Zuper
• Strong understanding of home service operations (HVAC, Plumbing, Electrical)
• Excellent communication, presentation, and active listening skills
• Strong organizational skills and attention to detail
• Ability to travel for client training, implementations, and events
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
• Commitment to client success, teamwork, and continuous learning

Why Work for Us?

• Average employee tenure of over 7 years - we're a great place to build your career!
• A passionate, collaborative team dedicated to helping clients succeed
• Clear opportunities for growth, including advancement into Senior Specialist, Implementation Manager, or Product Specialist roles
• Caring leadership and a culture built on respect, learning, and innovation
• Access to certifications and professional development opportunities
• A professional yet supportive and fun work environment

WE ARE A 100% DRUG-FREE AND TOBACCO-FREE EMPLOYER

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.