Remote Field Service Order Coordinator

Siemens; Hingham (MA); A distancia; USD 54.000 - 73.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Flexible hours

Descripción de la vacante

Siemens is seeking a Field Service Order Support professional to drive order management from acceptance through invoicing in a remote role. You will coordinate scheduling, resources, and communications to ensure timely project delivery and strong customer satisfaction.

Responsibilities include maintaining project records in SAP, handling service requests, and supporting field service teams with open work orders to closure.

Formación

• High school diploma or equivalent required.
• Excellent verbal and written communication skills in English required.
• Strong communication skills and demonstrated ability to influence people in a fast-paced multi-cultural business environment.
• Proficiency with Microsoft Office.
• Solid organizational skills including attention to detail, time management, and problem-solving skills.
• Qualified applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.
• Bachelor’s degree or equivalent experience preferred.
• Basic knowledge of SAP and Logistical processes preferred. MS (Dynamics).
• Experience with Field Service Organizations.

Responsabilidades

• Performs project management tasks for assigned customers, overseeing all aspects of the projects from order acceptance to invoice.
• Handle decisions in coordination with the Area Manager regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability.
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel.
• Effectively communicates project expectations to team members in a timely and clear fashion.
• Tracks project achievements and deliverables to ensure successful and timely delivery of projects based on agreed upon contract terms.
• Manages and files clients’ information in SAP and other information systems.
• Participates in investigating and resolving commercial and/or technical problems.
• Assists with project cost reporting and prevention of non-conformance costs, when applicable.
• Assist the Field Service managers in maintaining accurate and on-time reports and records relative to the Field Service team’s operations.
• Schedule and Coordinate Department meetings.
• Serve as a primary liaison for the Field Service team by fielding internal and external customer inquiries.
• Support Field Service technicians with open work orders until they are closed and invoiced.

Conocimientos

Verbal and written communication

MS Office

Organizational skills

Time management

Problem-solving

English language

Influence skills

Educación

Bachelor’s degree or equivalent experience

Herramientas

SAP

MS Dynamics

Descripción del empleo

Siemens is seeking a Field Service Order Support professional to drive order management from acceptance through invoicing in a remote role. You will coordinate scheduling, resources, and communications to ensure timely project delivery and strong customer satisfaction.

Responsibilities include maintaining project records in SAP, handling service requests, and supporting field service teams with open work orders to closure.