Remote Field Service Lead – West Coast (SEM/FIB-SEM)

Scientific Search; San Diego (CA); À distance; USD 95 000 - 140 000; Plein temps

Résumé du poste

Scientific Search is seeking a Field Service Supervisor to lead a West Coast team of Field Service Engineers supporting advanced electron microscopy systems. This role is remote with 70%+ travel across the West Coast region, driving installations, maintenance, and regional service operations.

You will mentor engineers, troubleshoot complex SEM and FIB-SEM systems, and resolve critical customer escalations while partnering with engineering, technical support, and sales to optimize service

Qualifications

• Lead, mentor, and develop Field Service Engineers.
• Coordinate installations, maintenance, and regional service operations.
• Troubleshoot sophisticated electron microscopy systems.
• Resolve critical customer escalations.
• Optimize service performance and customer satisfaction.
• Partner with engineering, technical support, and sales.
• Technical education in electronics, mechatronics, physics, or equivalent experience.
• Strong SEM troubleshooting expertise; FIB-SEM preferred.
• Experience leading technical service teams.
• Skilled in service management and customer escalations.
• Excellent communication skills; extensive travel availability.

Responsabilités

• Lead, mentor, and develop Field Service Engineers.
• Coordinate installations, maintenance, and regional service operations.
• Troubleshoot sophisticated electron microscopy systems.
• Resolve critical customer escalations.
• Optimize service performance and customer satisfaction.
• Partner with engineering, technical support, and sales.

Connaissances

SEM troubleshooting

Leadership

Customer escalations handling

Travel readiness

Formation

Electronics/Mechatronics/Physics background

Outils

FIB-SEM

Electron microscopy

Description du poste

Scientific Search is seeking a Field Service Supervisor to lead a West Coast team of Field Service Engineers supporting advanced electron microscopy systems. This role is remote with 70%+ travel across the West Coast region, driving installations, maintenance, and regional service operations.

You will mentor engineers, troubleshoot complex SEM and FIB-SEM systems, and resolve critical customer escalations while partnering with engineering, technical support, and sales to optimize service