Field Service Supervisor - Western USA

Scientific Search; San Diego (CA); A distancia; USD 95.000 - 140.000; Jornada completa

Descripción de la vacante

Scientific Search is seeking a Field Service Supervisor to lead a West Coast team of Field Service Engineers supporting advanced electron microscopy systems. This role is remote with 70%+ travel across the West Coast region, driving installations, maintenance, and regional service operations.

You will mentor engineers, troubleshoot complex SEM and FIB-SEM systems, and resolve critical customer escalations while partnering with engineering, technical support, and sales to optimize service

Formación

• Lead, mentor, and develop Field Service Engineers.
• Coordinate installations, maintenance, and regional service operations.
• Troubleshoot sophisticated electron microscopy systems.
• Resolve critical customer escalations.
• Optimize service performance and customer satisfaction.
• Partner with engineering, technical support, and sales.
• Technical education in electronics, mechatronics, physics, or equivalent experience.
• Strong SEM troubleshooting expertise; FIB-SEM preferred.
• Experience leading technical service teams.
• Skilled in service management and customer escalations.
• Excellent communication skills; extensive travel availability.

Responsabilidades

• Lead, mentor, and develop Field Service Engineers.
• Coordinate installations, maintenance, and regional service operations.
• Troubleshoot sophisticated electron microscopy systems.
• Resolve critical customer escalations.
• Optimize service performance and customer satisfaction.
• Partner with engineering, technical support, and sales.

Conocimientos

SEM troubleshooting

Leadership

Customer escalations handling

Travel readiness

Educación

Electronics/Mechatronics/Physics background

Herramientas

FIB-SEM

Electron microscopy

Descripción del empleo

Field Service Supervisor

Location: Remote - West Coast, USA (70%+ Travel)

Lead the team behind some of the world's most advanced electron microscopy technology! My client seeks a hands-on technical leader to elevate field service excellence, solve complex challenges, and help researchers push the boundaries of scientific discovery.

Why You Should Apply

• Lead a talented West Coast engineering team.
• Work with cutting-edge SEM and FIB-SEM systems.
• Make a direct impact on scientific innovation.
• Enjoy remote flexibility and regional autonomy.
• Combine technical expertise with leadership.

What You'll Be Doing

• Lead, mentor, and develop Field Service Engineers.
• Coordinate installations, maintenance, and regional service operations.
• Troubleshoot sophisticated electron microscopy systems.
• Resolve critical customer escalations.
• Optimize service performance and customer satisfaction.
• Partner with engineering, technical support, and sales.

About You

• Technical education in electronics, mechatronics, physics, or equivalent experience.
• Strong SEM troubleshooting expertise; FIB-SEM preferred.
• Experience leading technical service teams.
• Skilled in service management and customer escalations.
• Excellent communication skills; extensive travel availability.