Remote Field Service Engineer — X-Ray & Detection

OSI Systems, Inc.; Memphis (TN); Remote; USD 41,000 - 48,000; Full time

Job summary

Rapiscan, an OSI Systems, Inc. company, seeks a Field Service Engineer 1 to install, maintain and repair Rapiscan systems from the Memphis area on a remote basis.

The role involves travel up to 80% domestically and internationally, lifting up to 50 lbs, and obtaining forklift/manlift certifications as needed. You will generate on-site reports, support customer sites, and document all service activities while upholding the company’s ethics and values.

Qualifications

• Associates degree in a technical field with emphasis on networks, software, science or engineering.
• Minimum three years in service, applications, technical support, or electronics; radiation detection knowledge desirable.
• Knowledge of electronics and mechanical assemblies; wiring diagrams and schematics required.
• Strong organizational skills and time management; self-reliant, dependable, professional.
• Excellent interpersonal communication; able to build customer relationships and handle complaints.
• Ability to pass background, driving, credit checks and drug screens.

Responsibilities

• Acquire end-user understanding of Rapiscan hardware and software to resolve questions.
• Generate on-site reports daily, monthly, and yearly.
• Support and own technical issues at customer sites.
• Maintain statistics of questions and issues for hardware and software; suggest improvements.
• Participate in training and continuous improvement; coordinate corrective actions.
• Monitor end-user feedback through regular interactions.
• Conduct equipment/system acceptance testing following procedures.
• Document all service activities including inventory and records.
• Travel domestically and internationally up to 80% with short notice.
• Maintain passport and ability to work in hazardous environments.
• Uphold company values and conduct.
• Duties may be modified to meet business needs.

Skills

Interpersonal communication

Time management

Customer relationship

Self-reliant

Education

Associate degree in technical field

Job description

Rapiscan, an OSI Systems, Inc. company, seeks a Field Service Engineer 1 to install, maintain and repair Rapiscan systems from the Memphis area on a remote basis.

The role involves travel up to 80% domestically and internationally, lifting up to 50 lbs, and obtaining forklift/manlift certifications as needed. You will generate on-site reports, support customer sites, and document all service activities while upholding the company’s ethics and values.