Field Service Engineer I — Global Travel & Tech Support

OSI Systems, Inc.; Chicago (IL); On-site; USD 50,000 - 52,000; Full time

Job summary

Rapiscan, an OSI Systems, Inc. company, is seeking a Field Service Engineer I to ensure Rapiscan equipment performs reliably and meets customer expectations. The role involves troubleshooting, on-site maintenance, and travel up to 75% domestically and internationally.

The candidate must reside in the Chicagoland area and be able to work extended hours, including weekends when needed. Responsibilities include performing service, coordinating with customers, handling parts logistics, and

Qualifications

• AS in Electronic Technology or Engineering; technical degree acceptable with relevant experience.
• Basic knowledge of analog, digital and mechanical systems expected.
• Strong problem solving and independent work capability.

Responsibilities

• Perform service and maintenance for Rapiscan systems as directed by Field Service Managers.
• Follow Field Service contract requirements for response time and reporting.

Skills

Electronic technology

Mechanical knowledge

Networking

Microsoft Office

Education

AS in Electronic Technology or Engineering

Tools

Oracle ERP / workflow

CRM systems

Job description

Rapiscan, an OSI Systems, Inc. company, is seeking a Field Service Engineer I to ensure Rapiscan equipment performs reliably and meets customer expectations. The role involves troubleshooting, on-site maintenance, and travel up to 75% domestically and internationally.

The candidate must reside in the Chicagoland area and be able to work extended hours, including weekends when needed. Responsibilities include performing service, coordinating with customers, handling parts logistics, and