Field Service Engineer 1

OSI Systems, Inc.; Memphis (TN); Remote; USD 41,000 - 48,000; Full time

Job summary

Rapiscan, an OSI Systems, Inc. company, seeks a Field Service Engineer 1 to install, maintain and repair Rapiscan systems from the Memphis area on a remote basis.

The role involves travel up to 80% domestically and internationally, lifting up to 50 lbs, and obtaining forklift/manlift certifications as needed. You will generate on-site reports, support customer sites, and document all service activities while upholding the company’s ethics and values.

Qualifications

• Associates degree in a technical field with emphasis on networks, software, science or engineering.
• Minimum three years in service, applications, technical support, or electronics; radiation detection knowledge desirable.
• Knowledge of electronics and mechanical assemblies; wiring diagrams and schematics required.
• Strong organizational skills and time management; self-reliant, dependable, professional.
• Excellent interpersonal communication; able to build customer relationships and handle complaints.
• Ability to pass background, driving, credit checks and drug screens.

Responsibilities

• Acquire end-user understanding of Rapiscan hardware and software to resolve questions.
• Generate on-site reports daily, monthly, and yearly.
• Support and own technical issues at customer sites.
• Maintain statistics of questions and issues for hardware and software; suggest improvements.
• Participate in training and continuous improvement; coordinate corrective actions.
• Monitor end-user feedback through regular interactions.
• Conduct equipment/system acceptance testing following procedures.
• Document all service activities including inventory and records.
• Travel domestically and internationally up to 80% with short notice.
• Maintain passport and ability to work in hazardous environments.
• Uphold company values and conduct.
• Duties may be modified to meet business needs.

Skills

Interpersonal communication

Time management

Customer relationship

Self-reliant

Education

Associate degree in technical field

Job description

Overview

Rapiscan, an OSI Systems, Inc. company, empowers those who safeguard our world with the technologies, services, and expertise needed to detect threats, secure commerce, and protect communities. An industry leader in X-ray inspection, radiation and trace detection, metal detection, and optical inspection solutions, Rapiscan has over 100,000 scanning systems installed around the world to assist customs agencies, border security, aviation authorities, law enforcement, military organizations, and security professionals in combatting terrorism, smuggling, and trade fraud.

We are seeking a Field Service Engineer 1 to work remotely from Memphis area.

The Field Service Engineer 1 will install, maintain, and repair Rapiscan systems, including identifying and analyzing instrument problems, repairing to meet specifications, and escalating any exceptional issues to minimize customer down-time.

Responsibilities

• Acquire a complete understanding (end-user level) of the Rapiscan hardware and software to help the customer quickly resolve their questions or issues.
• Generate Daily/Monthly/Yearly reports of on-site interactions.
• Support and provide ownership of technical issues at existing customer sites.
• Maintain statistics of customer questions and issues for both hardware and software to locate issues that need attention; suggest improvements to the appropriate department or group.
• Participates in training programs and continuous improvement efforts and coordinates corrective action processes for current products.
• Monitor’s end-user feedback through regular interaction with end users either by phone or at the clients’ site.
• Conduct equipment/system acceptance testing following established procedures.
• Interacts with other departments to supply technical information and problem resolutions as needed.
• Properly document all service-related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records.
• Must have the physical capabilities to lift, carry or otherwise move and position objects weighing up to 50 pounds.
• Must have the ability to obtain forklift, manlift, scissor-lift certifications.
• Ability to work long hours and overnights when needed.
• Possess the willingness and flexibility to travel domestically and internationally up to 80% and at times, with short notice.
• Maintain valid passport and ability to work in hazardous environment and countries.
• Maintain credit card as required to support business travel.
• Uphold the company's core values of Integrity, Innovation, Accountability and Teamwork.
• Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• Associates degree in a technical related field with a strong emphasis in networks, software, science and/or engineering
• Minimum three (3) experience in service, applications, technical support, or in electronic equipment. Knowledge of Radiation detection equipment is desirable.
• Knowledge of electronic and mechanical assemblies, as well as wiring diagrams and schematics required.
• Strong organizational skills evidenced by excellent time management; must be self-reliant, dependable, and professional.
• Excellent interpersonal communication skills; must be able to build productive customer relationships and handle client complaints in a professional manner.
• Ability to pass company background, driving, credit checks and drug screens, and maintain in good standing.

Please review our benefits here: Life at OSI

Pay may range $30.00 to $35.00 per hour

The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-related knowledge and skills, and education in conjunction with market and business considerations.

Base salary is one component of your total rewards package. You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP). OSI also offers comprehensive benefits including various options for health plans, access to 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs and an array of voluntary benefits. In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty. Full-Time salaried employees are entitled to flexible time-off.

Equal Opportunity Employer - Disability and Veterans

OSi Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.

Know Your Rights

Poster Link: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf